Clients complained about the "discrimination" of people without bank accounts and cards.
On May 7, another Amazon Go, an automated offline store with the concept of “without cash desks, merchants and cash,” opened in New York. The first such supermarket appeared in Seattle in 2018: customers logged in to the app, collected goods, and when they left, the cost of purchases was withdrawn from a bank card. But in the case of New York, Amazon had to partially abandon the system - both cash and sellers appeared in the store.
Technology with the recognition of purchases and automatic payment have not gone away. But, according to NBC, Amazon introduced more traditional functions because of the criticism in the "discrimination" of people without bank accounts and cards - in the US, there are 6.5% of such households. In some American cities, shops with no cash option were banned.
To pay in cash, buyers must give them to an Amazon Go employee who will scan the goods and issue a change if necessary. Publication Gizmodo noted that in fact in the automatic store "without cashiers" appeared and the function of the cashier.
When you open the first Amazon Go, the store's tech concept has already been tested. The company promised that the automatic system would “kill” the lines, but on the very first day a line formed at the supermarket.