Hello Partiko lovers,
Some Partiko users are experiencing issues with Partiko today, where they can't load content normally and their Partiko Points are not correctly reflected after watch ads.
We would like to report to you that this is an internet-wide issue caused by Cloudflare and a lot of other services are affected as well. The founder of Partiko @crypto.talk was unable to make food orders on Doordash because of this!
What's the issue?
The issue is that the API response from Cloudflare includes wrong header, and makes Partiko mistakenly cache the response on the device. That's why a lot of people can't see their latest post even after refresh.
We have fixed the issue, but you need to do one little more step
To fix the issue, we have already went ahead and stopped using Cloudflare. If you were asleep while this happened, chances are that you won't even be affected.
However, if you are still seeing the issue, here's how to fix it:
For Partiko Android users, you can fix it by clearing the cache:
For Partiko iOS users, unfortunately there's no option to clear the cache. Therefore you would need to uninstall Partiko and reinstall it to fix the issue.
1000 Points giveaway for affected users
Although this is not our mistake, we feel deeply sorry for your loss. Therefore, if you have experienced the issue and have to go through the steps above to fix it, we will be more than happy to send you 1000 Points to make up for your loss!
Please kindly resteem this post, so the other affected users can see it
Thank you so much for your understanding!
Together, let's change the world.
Onwards and upwards,
Partiko Team
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I didn't have problem here, but i will resteem and would be happy to win 1000 partiko points too.
Please? Haha
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I was wondering since morning...how I am unable to see the promos.....now I understand ...I cleared the cache....thanks for the heads up
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Thanks @partiko, my problem is fixed and working well now
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Resteemed this article for the #Japanese community.
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Nice to see its back up again btw i have not cleared cache (i did experience load issues few hours ago) but seems to be working fine now thanks for the update
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Reinstalled and its working great
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Glad to hear it!
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Deleted and reinstalled.
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Really sorry for your loss!
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Reinstall problem solved thanks guys... also was wondering what was up with the points system 😅
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Thank you for being on the top of this! @Partiko
Resteemed
Upvoted
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Resteemed and Ive been to the post office and posted some Pad Thai and Tom Yam Kung to Sida ...it should be there by April and just needs 5mins on full power in the microwave :-)
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I had to reinstall. Thank goodness it’s fixed 🙂
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It's working now. Thanks for all the effort you guys are doing! I haven't cleared the cache and is working fine, if I have issues I know what to do. Keep it up!
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The cache I cleared was "only 90mb" what do you guys keep in there? :p
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Hello! Thanks for the question! That's photo cache.
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reinstalled as well
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Sorry about the inconvenience!
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no worries.. we don't live in a perfect world.
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I was greatly affected because I was actually having a conversation in the comment section of a post. Suddenly, I couldn't access replies or new notifications in general. Felt like electricity cut :)
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Really sorry about that!
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No problem. Onwards and Upwards with Partiko!
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Reinstall worked thanks folks felt lost without it
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Really sorry for your loss!
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I resteem to my friends here on steemit
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I resteemed. I was wonder what was up? #SteemOnDudes
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Points not count not work properly
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Have you tried the fix above?
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No worries! It was just down for a few hours. I’m on the iOS and it works fine now 😬
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.
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thanks ! :) ♥ ♩♬ 💙
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Yup still affected. Thanks for the solution. Will go clear cache now..
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Reinstall worked!!
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OK! Sorry about the inconvenience!
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No worries. Glad it is back. Started getting used to the app. Miss it when it’s gone.
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No wonder.. I thought my line wasn't good😂 just clear the cache.. Thanks for the info😊
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Oh! I had this problem twice last night! The points for watching all the advertisements did not come up!
And the App just stopped working. So, I had to delete the App and reinstall twice last night and once this morning.
I hope this problem is behind us and that things will be as smooth as usual.
Thank you for informing us about the causes of this strange freeze up of the App. And for offering to compensate those who have suffered some losses.
All the best!
Reblogged for my friends.
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Thank you for the update
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Okay...resteem..
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Thank you it's fixed.
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Need to uninstall I guess. I had watched a couple ads and did not receive any points was wondering what was going on. Thanks for addressing the issue right away and the 1,000 points for the inconvenience that is awesome of you guys.
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Sorted now thank you :)
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Thanks for the important update 🌹
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The issue still appearing....
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Could you tell us what issue you are still having? Thanks!
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Had to reinstall
Working now
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I quickly went on Discord to see what was going on. Thanks for updating us, everything works fine again for me now.
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Oh man! This is the problem. Thanks for the update. I'm experiencing it too. I only can see my post on Steemit page not partiko. But still receive comment and vote updates from partiko for that post.
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Hi guys I have cleared my cache, and it seems to work again. I'm just not getting notifications from the app any more?
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You should get notifications. Did this one work?
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I get notifications as in, if I go to the notifications section I can see any new comments, up votes etc. But I don't get "notified" that this has happened, even though my notifications are switched on and not muted...
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Thanks @partiko. I have been facing this issue but thanks for the important update.
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Actually, I've had a problem from day one, but it wasn't the point system. Every time I reply, the app says I've "timed out". Then it makes me think that I didn't reply because it doesn't show up. And so I reply again, and then take a look, and there are two replies!
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This should have been fixed a while ago. Are you still seeing this issue?
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Yes, I am still seeing the error message 8 out of 10 times. I'm using a LG V20 cell phone. So I copy the message before sending it, or I have to rewrite again sometimes.
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Got it! Which country are you located in, if you don't mind telling us?
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Resteemed it now.
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Es como una gran oportunidad y a la vez es una significativa competencia.
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Thanks for this @partiko. I was wondering what the problem was lol. I had problems with voting also. Reeeeesteeeeeeemed!
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Yes I usually always clear my cache every alternate day, but this morning even with cache cleared I was not able to check in or earn points until about an hour ago. Sigh.
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Really sorry about the inconvenience!
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Thank you for efficiency
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Will you consider implementing option of transferring Partiko points to another Partiko user in future?
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That explains why it is not working on iOS. To remove the program and add again?
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Have you tried it?
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Not yet I think I need to. I see notifications on lock screen but listing I don’t see any until after many times pull down refresh
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Test again. After delete and install.
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After done that now working.
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Thanks for the update! Really sorry about the inconvenience!
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Congratulations @partiko! You have completed the following achievement on the Steem blockchain and have been rewarded with new badge(s) :
You can view your badges on your Steem Board and compare to others on the Steem Ranking
If you no longer want to receive notifications, reply to this comment with the word
STOPTo support your work, I also upvoted your post!
Do not miss the last post from @steemitboard:
Vote for @Steemitboard as a witness to get one more award and increased upvotes!
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Every time I tried upvote , I have to pull down at points to update the numbers. Is this normal?
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This is normal!
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Thank you for the quick fix, i did the steps and it is now working again
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I resteem this post partiko today morning time I face problem but this time all is well I appreciate my personal felling better app for me.
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Thanks! Resteemed it
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Had a lot of issues with it to be fair this morning but have cleared the cache and hopefully that gets it going again.
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Did it work?
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Still having a few delays trying to comment or vote but notifications and posts are working fine again.
I can use all of the apps features again but need sometimes trying to comment or vote it takes a few tries for it to be accepted.
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Comment and vote delays are usually caused by the Steem network being busy. Thank you so much for letting us know!
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While the original problem cleared up for me, I can't now get confirmation of my posts and reward claims. Instead, I get timeouts. My posts are then visible to me and I get messages that I've already claimed my rewards.
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Another problem: When I try to make a new post, Partiko sends me to edit my previous post. BTW, my rewards now show as claimed.
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Hello! You can clear your previous post so that you can make a new one. Let us know if it works for you!
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Thank you for the info
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Cache clearing fixed my balance, but my history isn't updating yet.
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Thanks for this guys, really made a difference 👌 keep up the amazing work I hope @crypto.talk was finally able to order some food, lol 🍔
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Thank you so much! Really sorry about the inconvenience!
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It worked, thanks so much guys.
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No worries! Thank you so much for your patience!
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Great Help!! Thanks a lot!!!
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Of course! Really sorry about the inconvenience!
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Thanks for the quick response, fast fix & update, and overall great communication. I feel like I'm a fanboy of you guys because of how many times I gush over how great you all are doing.
But I guess that's just the thing, keep doing great stuff & I'll keep saying how great you all are haha 😂
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Thanks for the info and giving us a workaround - I wondered what was wrong yesterday. You guys are on the ball with keeping us updated! I thought I wasn't affected, but today I see that the comments I made last night using Partiko did not post, and are not on the blockchain today. Guess I'll do the clear cache thing now.
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Sure thing! Really sorry about the inconvenience!
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Issues or not, Partiko is awesome! I couldn’t load new notifications and posts yesterday but is working fine now.
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Thank you so much for the update! Really sorry about the inconvenience!
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:) No problem! You guys are awesome. I look forward to Partiko's notification everyday on my mobile :D
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I think your App still has some problems. I just watched two advertisements on games but there were no bonus points to my account.
I think something just got hank!
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This happens sometime and has nothing to do with the cloudflare issue.
You can try to close the app, close it in background and reopen it.
Let us know if it works for you!
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No. It doesn’t work for iPhone, perhaps.
I think I know what happens now: the box was saying ‘one more left’, i played the same old vid three times but there was no notification about 50 points earned!
That free bonus box is not being updated! I have already played all the 10 videos! So, it should say ‘come back in .....seconds’
Hope this is making some sense!?
Something not complete with the software code!?
Cheers.
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The free point box should be updated after you finish watch a video. If that's not the case, you can try to uninstall and reinstall Partiko. That will fix the issue. And you only need to do it one time.
Really sorry about the inconvenience!
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Thanks for your reply. Hope iPhone can post more than one photo soon and the date-time of posting can be real time soon.
Cheers
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I had to uninstall it and then reinstall it, working fine now!
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Glad to see the issue resolved so fast. I need my #Partiko points!
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This post has been included in the latest edition of SoS Daily News - a digest of all the latest news on the Steem blockchain.
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Resteemed for my followers.
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Thank you so much!
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I was struggling with it last night but it seems OK today, didn't have to clear the cache.
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👍
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I've been experiencing this refresh problem Oh, I will clear my cache
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I will uninstall and reinstall.... thanks.
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Really sorry for the trouble!
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Yeah I see I have been commenting and voting and getting nothing.... I’m afraid I will lose my 192,000 partiko points if I uninstall and Reinstall.... it took me forever.... so many hours of work. I do t want to lose it all now....
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You won't lose them.
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Ok.... I uninstalled and reinstalled but still not getting any points for commenting or voting...
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I am stuck at 192,739.... getting nothing for all these comments I am posting here ...
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Testing Testing 123
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Testing Testing.... still nothing
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Try again, it should work now.
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Thanks for explanation
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Problem resolved. Thanks @partiko!
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I’m using iOS version and it’s okay 👌.
Partiko for life!
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I. experienced it yesterday for how many couple of hours. This time, it's OK.
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Hi @partiko
I cleared the cache on my Samsung S8 but it is still not possible to click the 'free points' button with '10 times left'.... it just makes a red dot appear and disappear in the top right corner of the box. Any ideas?
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Were you able to see the ads before?
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Yes
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Working for me!
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Congratulations @partiko!
Your post was mentioned in the Steem Hit Parade in the following category:
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Did not worked mobile today but as a partiko supporter I did my resteem, while sipping a beer and thinking of next #BeerSaturday
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Had lots of problems with this yesterday. I ended up using the Steemit website for the first time in ages. Ewww.
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Hope things are OK now!
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Yep. All fine. Hey, have you thought about introducing a flag/ downvote option into Partiko? Sometimes I just need to hit someone with a negative vote.
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My problem is that all posts are loaded well but I do not get any partiko ads any more
No ads showing to me nearly three or four days. I do not get even a single ads so my partiko points are humble.
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I just downloaded it and it is working great. I don’t really have a lot of steem but I will delegate once I get more
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Gonna do it now 😎
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Reinstall worked thanks! Some strange issues happening lately with hosted servers.
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