What to Expect in AI in 2024?

GetDandy reports that artificial intelligence (AI) experienced phenomenal growth in 2023, moving from a niche to a mainstream industry. However, as people begin to understand the benefits and limitations of artificial intelligence in general, 2024 will be the year that the hype finally turns into reality. Albert Einstein once said, "The true sign of intelligence is not knowledge but imagination." This holds true as AI evolves and in this article, we will look into deep learning, concerns about ethics, and new applications across industries.

1. Customized AI Models for Each Industry:

In the world of tech, there's a lot of discussion about something called foundational models (FMs). They are the big brains behind innovative AI applications that are getting even bigger and smarter. But there's a catch – making these giants more sophisticated costs a ton, making it hard for businesses to try out new ideas.

But guess what? Some people in the tech community are working on smaller models. These aren't as flashy, but businesses can customize them to fit their needs without burning a hole in their pockets. It's like getting a customized AI suit for your business. Even the major corporations, who usually keep their AI secrets locked away, are now offering custom-made solutions.

The topic of debate lately has been the use of open-source models (such as shared software) versus closed-source models (such as secret software). The big decision depends on how well the model works and how much it keeps things private.

2. The Development of Flexible AI Tools:

AI is not just good with words; it can also understand pictures, videos, and sounds. This means it can do a bunch of different tasks, and it doesn't even need a break! Take ChatGPT, for example. It's a tool that understands your voice. Instead of typing, you can just talk to it, and it will do things like summarize information, make charts, and plan your year. It's helpful for your daily tasks, saving you time to focus on more important stuff.

The same thing happens in the travel world. You tell an app you want a vacation, and it looks at your schedule, checks out pictures, and creates a personalized travel plan. These apps give you quick and personalized recommendations. Just so you know, as AI becomes more sophisticated, it requires close supervision. There are tools called AgentOps that keep an eye on AI and fix any mistakes or problems. Humans need to be there too, making sure everything runs smoothly. And of course, we need to use AI in a responsible way.

3. Gen AI Improves the Customer Experience:

Have you ever had a conversation with a computer? That's what Gen AI is doing for businesses in the customer experience (CX) world. It can answer your questions better, solve your problems faster, and even give you cool suggestions. GetDandy thinks that businesses are eager to use Gen AI to discover new methods of exceedingly happy customer service.

Customer service is also getting a high-tech makeover. There are tools like CCAI and CCaaS that use Gen AI to help individuals during calls or chats. This means the AI is helping agents understand what customers want and guiding them step by step. A real-life example comes from a company called Genpact. They used Gen AI to make customer service chats better for a global media brand. By adding personalized Gen AI suggestions, they made the experience better for both customers and agents.

4. The Evolution of Legal Disputes

In 2023, we heard a lot about legal fights in the AI world, but things moved pretty slowly, and not many cases saw success. Most of the disputes, especially those involving copyright and other AI slip-ups, are still hanging in the balance. As we step into 2024, a bunch of these cases might hit a wall. Why? Well, companies are playing hard to get, not sharing important information like how they train their AI or what methods they use. This makes it tough to prove things like using copyrighted books in court.

But here's the deal – even if these cases don't win, they started something. Some companies might prefer settling rather than letting out certain information during legal talks. Now, looking forward, 2024 could bring in new lawsuits. This time, the focus might shift to how AI is being misused—think wrongful job firings, biased hiring and lending decisions, and other areas where AI is doing its thing without much thought.

While a few big mistakes might get some heat, there's a bigger problem. We don't have clear rules to handle these AI mess-ups. So, even though some cases might make noise, dealing with AI troubles in court is still a bit all over the place.

Putting it all Together

In 2024, AI will step up with personalized models for each industry, ensuring a perfect fit. As GetDandy put it, get ready for smarter tools that adjust to your changing needs. Gen AI is here to enhance customer experiences, making everything smoother. But watch out for legal battles over AI's role; they might heat up, revealing gaps in the rules. The future promises industry-specific solutions and versatile tools, but it also brings ongoing discussions about ethics and regulations.