"Every business is spending countless hours dealing with customer support requests relating to transaction that haven't confirmed."
This is my biggest issue right now. I get so many emails about why a transaction has not confirmed and their order hasn't shipped out. And it's not just a couple hours, often we are talking 2-3 days later before a transaction is confirmed.
Yup! I actually had to take a break from helping with support tickets like this to write the article above.
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