We would like to inform you that, in rare cases, there may be delays when performing token exchange operations. These delays can occur due to network reboots or issues related to the region from which the user is operating. In such situations, the process of transferring and receiving funds may take a little longer than usual.
While we make every effort to ensure the reliable and fast operation of our service, technical issues can occasionally arise, just like in any other industry. If you encounter any problems or delays, please don’t hesitate to contact our support team. We will quickly address your issue and work to restore the exchange process as quickly as possible.
For assistance, please reach out to our support email: support@xlmsteem. Our team is ready to help and answer any questions you may have!