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entropyjs (54) in bittrex • 8 years ago (edited)

8 years ago by entropyjs (54)

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cass (69) · 8 years ago (edited)

well they can't do anything to refund your sent steem, as the Openledger bittrex account is a squatted account.

i agree,

they could reply more in detail why this is not possible, but in general the support of bittrex is awesome ..

to be honest …

… it feels a bit like u want to blame others for the mistake u made .. don't get me wrong ... i feel you as well but instead of complaining about bittrex let's try to find out who is owning the "bittrex" account on OL and maybe u will have a chance then in exchange of paying a fee to the bittrex account holder on steem..

let's try to get your funds back together with help of the community, maybe the owner is nice and will refund your funds .. but we should tweak the harsh tone before IMO

$1.88

4 votes

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cass (69) · 8 years ago (edited)

let's try to get 300 $ worth of votes then u would be able to get funds back in another way .. but tbh .. again your harsh tone is something people won't want to vote for you .. so let's calm down and find a solution not create more problems with this kinda attitude ... i know u are pissed about this situation .. i can feel u .. but u should put your fingers on your own nose ... anyway ..

Just an idea

why not stop complaining and making a good post here with a big warning and HOW TO transfer your SBD in a safely manner to bittrex? I'd bet u could get ur lot approx. $300 bucks back due upvotes ... also informing people about the squatted bittrex OL account .. in this way u would a big chance to get your funds back (with an alternative method) my 2 steems

$1.74

3 votes

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bittrex-bill (60) · 8 years ago (edited)

Hi,

The tldr for everyone: Entropy.js, you have my deepest sympathy but the "bittrex" address on the Bitshares network is not owned by Bittrex and we unfortunately can't retrieve those funds.

The long version:

It looks like the community (thanks ash!) has deduced what happened with your transfer but I'll pull the details together into a single post.

Steem and Bitshares are separate blockchains and our deposit addresses on each are different. On the Steem blockchain it is "bittrex" and on the Bitshares blockchain, it is "bittrex-deposit". The "bittrex" address on the Bitshares blockchain was registered by some enterprising troll who unfortunately lucks onto deposits like yours. Bitshares is a decentralized blockchain and we can't stop someone from having the "bittrex" account. You can contrast that with twitter where were are able to get accounts shutdown or reclaimed when they attempt to steal our identity.

open.STEEM is an asset on the bitshares network and your transfer went to the hacker. Because that "bittrex" address is owned by someone that isn't us, there is no way for us to get those funds back.

I realize Richie's response was terse but as cryptogee cited and hundreds of others over the last 2.5 years we've been in business could attest, if it's possible for us to reclaim a mistaken deposit, Richie will make the effort to do so despite it being an incredible amount of time and energy.

This is possible only in the case where the address you mistakenly sent to has not been registered by someone else. In those cases we register, claim the funds, and credit your Bittrex account.

I apologize again for the confusion and we certainly could have done more to explain the situation in the support ticket. I'll take it under advisement that we put a warning on the dialog telling users to double check the network they are transferring to. Maybe the team that runs OpenLedger would be willing to block bitshares transfers to the "bittrex" address since it's someone who is obviously scamming.

If you have additional questions or concerns, we are available for chat on our slack (though not always at 1am on a Sunday morning). You can get an invite from http://slack.bittrex.com.

Bill

$0.27

8 votes

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cryptogee (75) · 8 years ago

HI Bill,

Thanks for your answer on that, that will help a lot of people to understand, I think you should do a post though, I started a #scamalert and I think something like this should be put there.

There are a lot of crypto noobs joining Steem and a lot of people are starting Bittrex accounts, so a warning is really valid. Coming from the non-crypto world, people don't understand exactly how they can get scammed.

Once again, apologies for my noob mistake, I imagine there was lots of face palming going on at the Bittrex offices, when you received my email :-).

$0.00

1 vote

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summon (62) · 8 years ago

Maybe the team that runs OpenLedger would be willing to block bitshares transfers to the "bittrex" address since it's someone who is obviously scamming.

i don't think this would be easily possible and also it would be against the idea of OL IMO

$0.00

1 vote

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bittrex-bill (60) · 8 years ago

We were all new at some point. Richie just did a blog post about how he and I started with bitcoins. I'm guilty of formatting a hard drive with a bitcoin wallet on it that's worth at least $20k now. At the time, the price dropped to ~$12 a bitcoin and I thought bitcoin was a dead fad. :)

https://steemit.com/bittrex/@bittrex-richie/a-little-history-of-bittrex-com-how-it-all-started

$0.00

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cryptogee (75) · 8 years ago

I also made a mistake with Bittrex, sending Steem to my Bitcoin wallet instead of the Steem one by mistake.

They dealt with my problem in a little over 24 hours and refunded me in a little over 48.

So my experience has been good so far, I'm sorry to hear about your problems, I am new as well so don't really understand Openledger. I hope you get it back.

Cheers
CG

$0.03

5 votes

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entropyjs (54) · 8 years ago (edited)

Thanks CG. Yes, I am glad you got your refund.

[Edit] I admit that I was upset that bittrex didn't offer resolution options, but as mentioned below, they handle many requests and there isn't anything that can really be done in this case

$0.00

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kingofchaos (56) · 8 years ago

So you didn't know what you were doing, but its Bittrex's fault. Sure dude.

$0.00

2 votes

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avarice (60) · 8 years ago

Entropyjs, sorry to hear about the loss of your Steem.
My recommendation for people making transactions / sending Steem or any digital currency would is that if you are unsure what you are doing, to only send a small amount the first time. Yes, there is a cost involved with doing this, but it is much smaller than the cost of making a mistake and losing all of your hard earned Steem.

$0.00

2 votes

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samupaha (66) · 8 years ago

In the blockchain world it is you who will bear all the responsibility for all of your actions.

If you use your private keys to do something undesirable, like send cryptocurrency to wrong account, nobody else can do anything about it, even if they wanted.

Accusing others for your own screw-ups might work in traditional markets, but not in the blockchain world. Please don't even try it. You are just hurting your own reputation.

$0.00

2 votes

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entropyjs (54) · 8 years ago

Agreed, but I'm not the only one who made this mistake, as it's not immediately obvious to every newcomer that Steem and Bitshares are two different blockchains, and that Bittrex has two separate accounts for each.

$0.00

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tombstone (63) · 8 years ago

Why didn't you send a test amount first? You should never send the full amount the first time. NEVER.

$0.00

1 vote

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yefet (56) · 8 years ago

Have you asked OpenLedger/CCEDK support about the issue?

$0.00

1 vote

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entropyjs (54) · 8 years ago

I plan to, but this doesn't excuse bittrex, because if there was a phishing account called 'bittrex' on
OpenLedger, it's Bittrex exchange's responsibility to report that, leading me to believe they do own the account bittrex and simply do not want to access it/do anything about this issue. Thanks for the tip though!

$0.00

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ratel (67) · 8 years ago

Ummmm ... I did not understand a little bit, I'm sorry.
You sent your steem on the two exchanges, right? And tried to send openledgers currency on the Bittrex, right? BUT openledger has is their local currency "open.something", and only use them on their the stock exchange.

By the way, openledger exchange I did not like it for that reason. It is very difficult to understand. A Bitrex is simple and clear, and with his conclusions.

$0.00

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entropyjs (54) · 8 years ago (edited)

Right. That part of OpenLedger was very confusing to me as well! However it still resulted in their token being sent to an account named bittrex.

[Edit] It is clear that this account is not bittrex owned, and so far is not actively moving funds. No known attempts to contact account holder have been made, if it is even possible

$0.00

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ash (73) · 8 years ago (edited)

well that's not a bittrex problem. sounds rather like a total burnout of the user.

you fucked up OP, don't blame the exchange

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entropyjs (54) · 8 years ago (edited)

It's more complicated than simply sending to a wrong address..
[Edit]

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ash (73) · 8 years ago

they're saying bittrex account on bitshares is not theirs, which is absolutely possible.

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entropyjs (54) · 8 years ago (edited)

However, they have a message in my screenshot saying to send to account "bittrex", how are a Steem account and a bitshares account two different things, when Steem is a bitshares token? (see screenshot above)

Are OpenLedger accounts not bitshares accounts underneath?

[Edit] BitShares and STEEM are separate blockchains - see below

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ash (73) · 8 years ago

Bitshares/OpenLedger is on bitshares chain.
Steem is on steem chain. They are only via gateways connected

$0.00

1 vote

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entropyjs (54) · 8 years ago

this explains alot, will be taking it further with CCDEK.

In the meantime awaiting professional response from bittrex.

$0.00

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bittrex-richie (59) · 8 years ago (edited)

Sorry, I wasn't trying to be rude or unprofessional. We handle hundreds of tickets every week and my responses are just trying to address the question at hand. In this case, there is nothing else we could do to help because we did not own the "bittrex" account on the BTS network.

FWIW, the account looks dormant - https://cryptofresh.com/u/bittrex ... It has a super low id 1.2.2343 and was there long before we created our deposit account (bittrex-deposit 1.2.22583). There is also no place where we can report a squatting account; there seems to be about 10 variations of bittrex* registered on the BTS network. Wouldn't surprise me if they existed on the STEEM network as well.

$0.00

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entropyjs (54) · 8 years ago

Hi richie,
Thanks for weighing in.
Do you know if BitShares has a messaging system that could be used to reach out to this account holder?

$0.00

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bittrex-richie (59) · 8 years ago

Not that I'm aware of. I would assume sending a message to the account, but I doubt whoever owns it is reading it.

$0.00