I guess you were talking to some different exchange, not BlockTrades. I've reviewed all our communications with you, and I don't see any request for identification documents from us.
RE: US traders can now buy/sell EOS on BlockTrades
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US traders can now buy/sell EOS on BlockTrades
@blocktrades very strange than I wonder where it came from. 🤔
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Not sure, but if you want to send me a copy of the request (I assume it's an email?), I'll take a look at it. You can send it to our support email address...
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PLEASE HELP! Transaction Issue!
A little while ago I had an issue with a transaction I made to withdraw my Bitshares from steemit's market steem-engine, I got mixed up thinking I could send it to blocktrades so this is what I did, I sent just over 50 Bitshares to your steem engine account memo and all! I was intending for blocktrades to send my Bitshares to my openledger account, although this of course did not compute and so the transaction has not happened in the way I had expected. If you go to steem-engine.com you will find I have sent you Bitshares Pegged. I m hoping we can arrange a refund back to my steemit account, as this would be fair for any amount that was accidentally mistaken the same way.
Here is a link to the post I created at the time when I was not sure what had happened.
Here is the TX:
https://steemd.com/tx/7322e8e2f47929ed34e2cfc81ec1f438767fb708
Thanks for your help.
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@blocktrades I threw all info away.
The messages popped up too as I tried to use it. I checked all info and noticed there was no reason to give all info because I never change high amounts. Everything was fine and it was still asked.
I even tried but my connection was too slow to send it all and I do not know if this was with you only but also other wallets. They said it as ahead of a change coming up... I gave up on all of them already longer ago and only use one now.
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Ok, it must have been some other place. We only ask via email, and only if someone makes a transaction that is greater than $1750 USD.
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