The number of user errors have dropped considerably since we stopped offering refunds on user errors. They still happen occasionally and I don't like seeing anyone lose money.
There are three issues that account for 99% of the errors and they are very simple.
- Sending less than 1 SBD
- Sending STEEM instead of SBD
- Sending a post older than 6-days 8-hours
If you remember these three guidelines, you shouldn't have any problems. There are a few edge cases I'd like to make awareness as well that maybe obvious, but I would like to share.
- Forgetting memo
- extra text in URL
This second one is important, I noticed a few memos with # or #comments at the end of the URL. I asked around and I think this might be related to DMania posts. If there is a # or #comments at the end of your memo, it will cause our system to fail validation. We are working on adding a filter to check for this and correct it automatically. It should go live soon.
I do not like not offering refunds, but with everyone using the bot tracker site it makes it difficult to offer refunds. There is also a few exploits people are using to gain very large votes from bid bots with low bids taking advantage of refunds.
Mistakes happen. Even I did the other day. When people send money to anyone, whether it is a bid bot or just another steem account. You must double and triple check all data. That is the nature with blockchain tech. If you make an error sending bitcoin, are you going to get it back? Thanks themarkymark for the reminder. :)
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I have send 1sbd 1 hour ago with correct memo..still not getting vote from you..what is wrong with this ?
Mome:https://steemit.com/photography/@bibek/beautiful-aquarium
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8 hours ago Transfer 1.000 SBD to buildawhale https://steemit.com/kr/@joeuhw/6tj1wj
I sent 1SBD but I didn't get voting. Can I get a refund?
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I just transfer 10 Steem to buildawhile. Please give me a refunds. Thanks!!
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https://steemit.com/photography/@sparkyez/capturing-the-sun
I have sent 1.00 sbd 9 hour ago but still no upvote, when I checked I found you have increased minimum bid and also no refund. Hey what the hell is this. This is not fare. Refund me or upvote me asap....
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what is happening?
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https://steemit.com/colorchallenge/@sonix/3l8duq-colorchallenge-saturday-indigo
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https://steemit.com/photography/@wasimk87/this-is-my-pic
Plz upvote me this url.@wasimk87
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I been 3 hours ago my post and send 1sbd to @buildawhale, but i didn't get upvote yet. May you check it back. My post still 5 days old. Thank you and happy new year!
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I see a vote on it.
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Yeaah, I just see it. Mucho grassias amigo. Happy new years for you.
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Does anyone know what buildawhale gives in return for $1 SBD?
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Usually $2.30-$5
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strong!
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Can you put the link to this post in your steem profile?
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Done, I'll have to fix it so it doesn't look so funky when I have more time.
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@buildawhale, not too sure if you have seen this, grumpycat is threatening to flag users if bots vote on posts older than 3.5 days
https://steemit.com/steem/@grumpycat/warning-to-vote-buyer-sellers-introducing-grumpycompliance-mandatory-in-14-days-no-post-promotion-allowed-after-3-5-days
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I saw it, and I responded.
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I just made a wrong memo to transfer $8 to you. How could I change it to https://steemit.com/travel/@vandadream/3mdxd
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We cannot change a memo, I am sorry.
You can read about our refund policy here.
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i really want to try sending however my SBD isn't enough. If I get enough SBD, i'll try it right away and I'll remember these reminders. Thank you!
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I made my transfer of 2 $ SBD correctly with its respective publication link in the memo, and I have not received anything more than 3 hours have passed.
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I see a vote.
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I followed your instructions and send 1 sbd. Did get any error?
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It takes up to 2 hours and 40 minutes before our bidding round ends, and a few minutes to do our votes.
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hey @buildawhale
I followed the guidelines. I sent the [1 SBD for upvote] on time, although very close to the 6 days and 8 hour mark.
See below
18 hours ago Transfer 1.000 SBD to buildawhale https://steemit.com/steemit/@koffee/merry-christmas-steemit
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May we resolve this issue by upvoting my other post with a 1 SBD value.
https://steemit.com/colorchallenge/@koffee/color-challenge-or-christmas-special-or-monday-red
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We cannot add bids or change them. I am sorry.
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Thanks for updating us ! Happy New Year 2018 @buildawhale !
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You have got a nice writing!!
I will vote and follow you~!!
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Dear Sir @buildawhale,
My apology for I didn't that there's a rule to make bid has a time limit : Sending a post older than 6-days 8-hours.
I just knew when I read this post.
About eleven hours ago, I transfered...SBD for this link :
https://steemit.com/indonesia/@bennywb56/approaching-gili-trawangan-in-west-nusa-tenggara-indonesia-2017-12-25-08-48-22
Is there any posibility for me to ask for forgiveness for I really didn't know about the rule for I'm new and this was my second bid.
Could you be so kind as to give upvote to this link instead :
https://steemit.com/indonesia/@bennywb56/buah-karamunting-yang-mulai-langka-20171228t10470261z
I thank you for your kind attention
HAPPY NEW YEAR
Best regards,
@bennywb56
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You can read about our refund policy here.
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Hi @buildawhale, I just sent 41.8 Steem USD to you, instead of blocktrader. This is a very large sum of money for me. Please can I get a refund. I apologise sincerely for the mistake and inconvinience
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You sent SBD which got picked up by the Bot Tracker site everyone uses and as a result users bid 41.8 SBD less, which is roughly half our window. If it was STEEM I could as it doesn't get tracked by the Bot Tracker and doesn't affect our bid windows and wouldn't result in a 41.8 SBD loss on our end.
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I heve sent 1.5 sbd 8 hours ago but you didn't upvote buildawhale plz upvote me@wasimk87
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I send 2.5 SBD requesting to upvote my post three (3) hour ago; the post is three (3) hours old. Looks like people who requested upvotes around that time were upvoted but mine was somehow skipped. Can you please look into it. Thank you.
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Thank you @buildawhale, I got it :)
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https://steemit.com/photography/@wasimk87/this-is-my-selfie
1.5 sbd already sent 9 hours ago but you didn't upvote at all.@buildawhale
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There were spaces in the URL that caused it to fail our check for valid URL.
You can read about our refund policy here.
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I alreay upvoated from upme why it is unvalid plz back my 1.5 sbd
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Please back 1.5 sbd @wasimk87 or confirm me next sent another url today and will upvote
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Thanks for clearing on the issue.
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hey i transfered 1 sbd but didn't put any limk. any chance of refund?
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You can read about our refund policy here.
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https://steemit.com/photography/@wasimk87/this-is-my-pic
Plz upvote me this is new post...sir@buildawhale
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I am worried about you.I am a regular buyer but today's from I am not able to by upvote from you .already sent 1.5 sbd but didn't upvote me.ok no problem...good bye @buildawhale
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We couldn't vote because your URL was invalid.
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https://steemit.com/photography/@wasimk87/this-is-my-pic
Plz upvote sir this is new post.
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@buildawhale
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Sorry we are unable to refunds or manually add votes.
You can read about our refund policy here.
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Congratulations @buildawhale! You have completed some achievement on Steemit and have been rewarded with new badge(s) :
Award for the number of comments
Click on any badge to view your own Board of Honor on SteemitBoard.
For more information about SteemitBoard, click here
If you no longer want to receive notifications, reply to this comment with the word
STOP
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I wrote a mistake in the link.you can return my money
"11 hours ago Transfer 2.500 SBD to buildawhale https://steemit.com/tr/@revan746/steem-steem-dollars-and-bitcoin"
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You can read about our refund policy here.
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I knew the terms, just mentioned the link incorrectly
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Thank you very much.
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https://steemit.com/antiques/@tjunaidi/ancient-jars-of-ancient-penigalan-and-meriam-696c7499c69bc
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I newer got beck refund for a wrong memo ? I wonted to transfer to block trades.
Hope you will do it soon .
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You can read about our refund policy here.
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hello i send you Transfer 19.998 SBD to buildawhale https://steemit.com/cats/@ormus/maine-coon-the-giant-cat-20-pounds
and i dident got any upvote for more than 12 hours Its my first time please refund my money its a lot of money i cannot loose
please
thx for your time and support
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Your post was too old, the Steem blockchain does not allow votes past 6 days 12 hours. Due to our 2 hours 40 minutes bidding windows, we recommend not submitting anything older than 6 days 8 hours.
You can read about our refund policy here.
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so you are not giving it back
you going to loose many clients like this scamming people
you can add a refound to bot but you dont do it
you are abusing of your power !!
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I transferred 1 SBD to you neither did you vote nor did you refund please do not cheat me
https://steemit.com/photography/@rishipalkumar/my-cute-self
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Your post was too old, the Steem blockchain does not allow votes past 6 days 12 hours. Due to our 2 hours 40 minutes bidding windows, we recommend not submitting anything older than 6 days 8 hours.
You can read about our refund policy here.
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I hope you make time to read and upvote one of my posts... It would be a great help. Thanks... 😊
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Good post :)
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Hi, I bid for a vote since yesterday but not yet get the vote on his post... Can you check it up for me what is going on.. I included the memo and the post is just 3days older.
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There was an invalid character in the URL at the end that caused it to fail validation.
You can read about our refund policy here.
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I don't need to read anything ... Is of no use.. all features should be included in your bot voting.... Sound funny coz of # or something will prevent getting Upvote... I think memo is just a directory to exact bid voting ... The why problem, if you click that attached link it will lead you to exact post so I see no reason to not get vote. . I respect your service very well but I want says this: there are many complaints out here about mistake or relating issues you guys should check that..
Shalom..
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Unfortunately, there is no way to fit everything in the profile and there is no user interface we can make for bidding.
The special character is a problem as it fails our checks when we query STEEM API to validate the post url. The memo field has to be 100% accurate to prevent failures like this.
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But what do you think could be of help to enlighten steemians what they need to know about the bot service... As I had said earlier lots complaints are dropped here... I suggest you figure out way to resolve correspond issues, or you should make a post day -day to updates people's I feel it help reduce the issue or what you think
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Thanks for sharing
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This is so confusing and complicated😳 I have no idea what you are talking about or what it all means. I’m scared to do anything!
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It's not that bad. Just send 1+ SBD to @buildawhale with the post in the memo field you want to promote.
Make sure you send 1+ SBD and not STEEM and don't send a post older than 6 days.
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Thanks again, I’m not even that far yet, I don’t have any SBD OR STEEM I have to work out how to do that? So what you are saying is I pay you to upvote me? Is that correct? What happens if I get you upvote me, do I really need to buy votes? Does it fast track me or something, sorry for all the questions. Thanks so much for you help xx
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i am sending 1.100 sbd 4 hours ago but still not received upvote what is problem??
Memo= https://steemit.com/cryptocurrency/@aliakbar2017/very-beautifull
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Your post was too old, the Steem blockchain does not allow votes past 6 days 12 hours. Due to our 2 hours 40 minutes bidding windows, we recommend not submitting anything older than 6 days.
You can read about our refund policy here.
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My post is over 16 hours..why dont you vote for me..i send 1SBD
This is my post: https://steemit.com/reminder/@tuyendg/here-s-a-reminder-for-you-in-2018
@buildawhale
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Mentioned in other comment, the post was too old to vote on.
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Happy new year. Thank you for sharing the informative post.
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Thanks for sharing @buildawhale hope so error will overcome
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hello
I sent 10 sbd with memo and I did not receive a vote
I sent 15 sbd with memo and I did not receive a vote
please check if you would like
cordially
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Your posts were too old, the Steem blockchain does not allow votes past 6 days 12 hours. Due to our 2 hours 40 minutes bidding windows, we recommend not submitting anything older than 6 days.
You can read about our refund policy here.
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it's a big sum of money 25 sbd, there is absolutely no possibility of refund
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Please upvote or refund for me 4 SBD
https://steemit.com/quote/@abbyjohnson/6vn89j-1-day-1-quote
https://steemit.com/quote/@abbyjohnson/5cwdfq-1-day-1-quote
https://steemit.com/quote/@abbyjohnson/4tynym-1-day-1-quote
https://steemit.com/quote/@abbyjohnson/2xbwvj-1-day-1-quote
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@buildawhale i need your support Please
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@buildawhale I need your support Please :((
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@buildawhale I need your support, please. I send you 4 SBD for 4 links
you just upvote 1 link so remain 3 link...Please upvote for me. Thank
https://steemit.com/quote/@abbyjohnson/6vn89j-1-day-1-quote
https://steemit.com/quote/@abbyjohnson/5cwdfq-1-day-1-quote
https://steemit.com/quote/@abbyjohnson/4tynym-1-day-1-quote
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I will look into it when I can, I am fixing a critical issue that is causing voting to take longer. You don't need to send 20 comments in 2 hours and keep removing them to send more. I see your messages, I will get to it. Spamming me will just slow it down.
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I see votes on all four posts. There were delays due to the number of small bids we were receiving causing our voting windows to take a lot longer as the blockchain has rate limiting in place. We have raised our minimum bid to 2 SBD to prevent that.
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Send a transfer with 1 sbd without having any idea that the minimum has been updated to 2, if it is not of your discomfort to reimburse or vote me so be it, excuse the inconvenience and thank you.
Memo: https://steemit.com/spanish/@luisitonews/cafe-beneficios-fisicos-y-mentales
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I made an error too .. sent money but the memo contained a link to my blog instead of an individual post :(
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Happy new year builda!
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Hi, by mistake I sent 5 sbd with the link of a post that had already been voted by you before, can something be done?
https://steemit.com/spanish/@richi0927/memes-de-fin-de-ao-1514394448-3340416
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What if i give 50SBD? what is my return?
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Depends on how busy the window is and what others bid.
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I made the mistake of sending 3 steem dollars with a post that was already 6 days and 8 hours past, I could reimburse what I sent, sorry for the inconvenience caused
memo : https://steemit.com/cervantes/@josemedina/la-felicidad-es-un-habito
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