I'm a new IT manager, and I'm working out how to track the performance of my team. We use ZenDesk for ticket tracking, and basically all of their work is done as tickets (helpdesk, sysadmins, QA, business analysts). I've been thinking of setting up SLAs for different ticket types/priorities, and having a time that tickets must be responded to and completed based on the kind of ticket and its priority. Performance is basically what percent of tickets met the SLA.
Authors get paid when people like you upvote their post.
If you enjoyed what you read here, create your account today and start earning FREE STEEM!
If you enjoyed what you read here, create your account today and start earning FREE STEEM!
https://traqq.com/ is your all-in-one platform for employee management and time tracking tools. The software is also a web that is extremely user-friendly and simple to initiate in the workforce for both employers and employees.
Downvoting a post can decrease pending rewards and make it less visible. Common reasons:
Submit