For angry guests I kindly ask them to leave my property, because they usually cant be satisfied
people who throw tantrums and scream generally dont understand that they cant do so in public, and are usually unable to have a proper conversation about the problem
You are doing it right. We need to stop rewarding people for throwing fits and verbally abusing employees.
"Whats that? You are screaming and calling me names? How about a free night then?" Terrible way to run a business if you ask me.
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