Rabdan Academy, a well-renowned government education institution collaborates with Zelite to manage their customer data with a custom web application
Rabdan Academy already had legacy applications in place, which facilitated managing several processes in silos. Despite this, they faced some issues in serving their clientele well. The major one was following a long, sophisticated process for course finalization, employee enrollment, course delivery, certificate generation, etc.
To mitigate such issues, they were in dire need of a custom web application that would allow their customers to add online inquiries, update the CRM and simultaneously allow students as well as organizations to view certificates and status. Aside from this, Rabdan Academy has multiple clients who require training services for their employees.
Under such cases, Rabdan Academy needed to provide a customer portal to the organizations to add training requirements for their employees along with details and track the training schedule and completion date status. Those organizations also needed a Portal where they could analyze the performance of the employees in every training module conducted.
The above issue was amongst many hurdles in their journey toward serving their clientele. To help them, Zelite Solutions came up with a sought-after solution.
to know what zelite come with solution please visit https://www.zelitesolutions.com/case-studies/customer-portal/