Unfortunately, I've got the same experience with Changelly. My last conversion from Steem to SBD took about 12 hours while a transaction on the Steem blockchain is confirmed within 3 seconds. One week after that they responded to my ticket to let me know my transaction was completed.
I'm not using Changelly anymore. @blocktrades is way faster and has good support.
Dear @penguinpablo, our apologies for the delayed support answer. Unfortunately we are experiencing some growing pain, as exchange volume has increased 10 times in a just few days a few weeks ago, and still huge! Or support is heavily overloaded, but recently we have increased our team. It should give you the better service! In case of any urgent issues, feel free to reach us directly at facebook or twitter. Hope you will stay with Changelly! thanks.
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Thank you for the response. I appreciate it.
Good to hear the support team has been increased.
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Changelly, I could use help from your support as well. My transaction is in limbo, too. The send from my wallet was fine, but the receiving wallet never received anything. CAn you please have someone from your support contact me to help as well? Transaction A7B77F72768D now shows that "the payment was not received" but I can definitely see that it is no longer in my Stellar XLM wallet.
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Damn. Guess I've just been lucky so far then, thx for the comment
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