Create an effective Customer Journey in five steps

In this time, technological developments are rapidly changing. Customers needs are changing just as hard. To be able to keep track and understand them, you will have to think like your client. That is the basis of Design Thinking. You use design as a basis for your decision making, making it easier to move with the flow.

Customer Centric Marketing
How to start with Customer Centric Marketing, that is really simple. In five steps you are enable to oversee the whole Customer Journey and live up to the expectations of your brand promise. And, even more important, because you are delivering a message that is a response to customer demand, finally your marketing apparatus is successful and engaging. The Design Thinking methode helps you to quickly in five steps, but thoroughly start with Customer Centric marketing. These steps are: Empathize, Define Strategy, Ideate, Prototype, Test & Implement.

Our latest white paper discusses the five steps of Design Thinking that you can use in creating campaigns. We briefly describe the five steps that lead to an effective customer journey. We will show you how each step is taken. DAM software can support your business. You will be spending less time managing your image archive and keeping your stakeholders up-to-date. Now you will have time again for the important stuff: strategy, optimising your campaigns and adapt quickly to market changes if necessary.

To be successful in content marketing it is key to know the drivers of your customers. The Design Thinking method can help your business to be more customer centric, because of the continuous validation and incremental improvements. Cocoon Media Management wrote a white paper on this topic, which can be downloaded here.