社群运营10条建议——第5条
决策周期长、复购率高业务适合做社群
如果你是一个在淘宝上卖丝袜的其实就没必要去尝试做社群,一是你本身的商业逻辑是薄利多销,压根就服务不了那么多人,二是买丝袜决策周期短,用户看到图片美评价高就买了,三是覆盖人群太广用户很难产生共同话题。
那什么样的业务适合做社群的精细化运营呢?对一些比较成熟的业务类社群观察发现,购买决策门槛高、购买频率高(地域限制强是加分项)的业务适合做社群的,因为通过社群的答疑和服务来提供业务转化率和复购率。
比如我厨网做的拼团社群就蛮具有代表性,它的配送范围只在上海而且客单价高(就是付费用户不多的意思),社群就可以刺激用户促动消费有效提升复购率。
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