The name might be a bigger problem than anything. Guitars aren't really an attracting force at this point in history. So, a little re-branding might be in order. I've had some sketchy experiences dealing with them. But they have improved their customer service in the last couple of years. They really have no choice if they want to stay afloat.
RE: Guitar Center, Are They Changing or Closing ?
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Guitar Center, Are They Changing or Closing ?