Credit card lost - what to do?

Now it's time to take a deep breath and act quickly and, above all, IMMEDIATELY.

In the event of loss, theft or the like, you should have your plastic money blocked as quickly as possible and only file a complaint with the police afterwards.

In the event of irregularities on the credit card statement, you do not have to call the blocking emergency number. In this case it is sufficient to contact your bank, savings bank or the issuing bank to immediately report the discrepancies.
Uniform emergency number for card blocking

If you can't reach the bank, savings bank or credit card issuing bank, the globally standardized phone number will definitely help to block cards and electronic authorizations.

Block emergency call
Blocking emergency call 116 116
Important:
For blocking you should have your credit card number ready in any case.

However, there are also individual providers and institutes that do not participate in the blocking emergency call.
Here is a list of the participating providers and institutes.

*Source: https://servodata.de
Card blocking on holiday

The blocking emergency number is also available abroad, here you only have to put the +49 in front.

Blocking emergency call from abroad +49 116 116

For better accessibility from abroad there is a second blocking emergency number +49 (0) 30 / 40 50 40 50.
Card blocking for speech- and hearing-impaired people

Speech- or hearing-impaired people can also have the system blocked by fax on the same number (116 116). For this there is on www.sperr-notruf.de a form which can be filled out and sent by fax.

Card blocking for speech and hearing impaired people
Speech- or hearing-impaired people can also have the system blocked by fax on the same number (116 116). For this there is on www.sperr-notruf.de a form which can be filled out and sent by fax.

Here finds the left is to the fax forms: http://www.sperr-notruf.de
Overview of the barrier emergency call numbers

As an alternative to the above-mentioned blocking emergency number, there is also the option of contacting the credit card provider directly.

Block Emergency Call Number

master card

In Germany: Tel.: 0800 819 1040
From the USA: Tel.: +1 800 627 8372
From other countries: Phone: +1 636 7227 111

visas

In Germany: Tel.: 0800 811 8440
From abroad: Tel.: +1 303 967 1096

American Express

Phone: +49 (0)69 97 97 2000

Diners Club

Phone: +49 (0)69 900 150-135 / +49 (0)69 900 150-136

Here is an overview of the blocking emergency numbers of individual banks that are not members of the blocking emergency number.

Advanzia Bank Domestic: 0800 / 8801120 Foreign: +49 (0) 345 21973030
Barclaycard Lock number Phone +49 (0) 40 8 90 99 / 877
ConsorsBank : Blocking number for Visa credit cards Tel. 069 / 66 57 13 33
Hanseatic Bank Phone +49 (0) 40 600 096 422
International Card Services B.V. Tel.+49 (0)211 / 6915 2699
Mercedes-Benz Bank Blocking number Phone +49 (0) 69 6657 1333
Postbank Germany 0228 / 5500 5500 Abroad +49 69 / 66571333
Santander Bank Phone +49 (0) 2161 / 27 29 889
TeamBank AG Blocking number easyCredit Card Phone +49 (0) 721 / 12 09 66 001
Targobank Phone +49 (0) 211 / 900 20 444
PPRO Financial Ltd Tel. 00800 48437776
Valovis Tel. +49 (0) 69 / 264897555
Wüstenrot Bank Phone +49 (0) 7141 16 75 5500

Tips for the conversation

Tip
I recommend: Write down the date and time of the call and the name of the other party.

If there is a case of fraud after this time with the stolen or lost credit card, you are usually only liable for amounts up to a maximum of 50 euros.