i know the site for some time now. read a lot about controversial experiences and thought i share my own experience with them.
before my first buy, i had to send 0.01€ to their bank account in order to verify my bank account. wanted to cancel the order, but that is not as easy...
so i verified my bank account. some days later i got my order filled. despite the price of the currency beeing lower i got the exact amount of coins i ordered. seemed logical...
i made another sepa purchase because the fees are acceptable. i ordered 150 vtc but only got about 142, despite the price beeing lower just some hours later after their conversion.

be aware that they recalculate the coin amount when they get the money!

i thought i will choose sofortüberweisung then, because it is known for beeing immediate. did it just to find out that it is not instant at all. i have not received my final (yeah, no more litebit buy for me) order but i am very curious how they will convert it this time. fee for sofortüberweisung is kind of premium 🤔
you have to take a deep look to get informations like that on their website but making sofortüberweisung a non instant service is a no go for me.
also strange to see that they deactivated comments on the information page:

i will keep you updated how it finally worked out.
it might be best to buy credits there and then buy at a low.
i think i will not be going to find out more about it because there are a lot of perfectly reliable services out there.

cheers,

@ahinga