One simple piece of advice I see overlooked is if you're worried about still seeing '0' in your NEO wallet, just click the 'claim' tab and check if your GAS is going up. If it's still sat at 0.0000000, then I'd worry.
RE: NEO / Antshares Wallet does not show your balance? This may help
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NEO / Antshares Wallet does not show your balance? This may help