About a month ago I tried to withdraw my funds in the form of litecoin from Poloniex, and my withdrawl was locked and set to "Pending review" for over a week, I had created a ticket about my problem and heard nothing and my ticket was never acknoledged or updated. It took 10 days for my Litecoin to finally be "approve" by whatever bullshit finally allowed my withdrawl. Again to this day, my support ticket was not updated. Felt pretty hopeless the whole time. Learned a lesson, maybe you will too.