The other morning I was helping a close friend of mine sell her Bitcoin Cash (BCH). She saw that the price for Bitcoin had dropped to a reasonable level so she asked for me to help her sell it. While I was getting everything in order, I asked for her to enter the pin to her Ledger Nano so that I could grab the receiving address. To my surprise, there was no balance or even a list of previous transactions.
I was stumped... I have never seen anything like this before.
Shortly after seeing that none of the wallets had value in them I started to panic. Recently a mutual friend of ours bought a Ledger Nano off eBay for a low price. Once he saw a post in a forum, he started to feel that maybe his might have been tampered with. Immediately I started to assume that as well. I asked myself "Do you think the recovery seed was exposed at some point within the last week of working with her?" "No, she's very mindful of that so I doubt she would leave it out" I told myself. Feeling awful, I explained to her what I had discovered and quickly she jumped to a computer and started to research. I decided to recover the device with the hopes of gaining access to the assets but I had no luck. Within minutes she found out what the issue was... it was the servers.
I asked her to enter the pin and once the wallet opened up I clicked the refresh button. A thin grey bar dropped down saying that the wallet did not sync properly. My face started to turn red, I was completely embarrassed that I thought for even a second that the funds were gone. The lesson that I wanted to express here is that when you're in doubt do your best to remain calm.
A day later this post got updated so I suspect others are also experience this as well.
Thank you for sharing this. I also have a cold wallet that my wife stores her crypto on and I can only imagine the gut wrenching feeling that occurred when you first saw the 0 balances. Glad to hear that everything was OK. You can't be too careful nowadays with horror stories popping up all over the place of people losing money.
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Thanks for the post.
After having and using the Ledger Nano for over a year I had never experienced this issue before.
I sent funds only 4 days ago and it worked fine, yet this weekend I HAD to send more funds I have been unable to access my funds for two days, including the funds held on my Nano S.
I had no idea that I was at the mercy of some servers being overloaded, maybe due to the firmware upgrade 1.4.1 required for the Nano S before the 20th March.
Yet according to the Ledger Status page everything is currently fine; http://status.ledger.fr/
I feel like I am in Greece when the ATM's were all closed and nobody could access their cash!
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