Customer satisfaction it seems has been an issue in recent times and this is quite detrimental also at the business (or trader’s) end. Satisfying a customer is supposedly the ultimate of any business strategy, and when it is missing there is no balance between the business and the customer. There is no actual platform on ground whereby businesses can well-engage their clients, through loyalty programs for example. To bridge this gap, Sandblock was created.
Sandblock has built a decentralized policy to ameliorate or increase the value of customers’ satisfaction generally, benefitting both sides. We intend to create a balance in the relationship between businesses and customers. Our secured decentralized system, which is targeted at providing crypto payments, will reward customers for their loyalty and participation. The Sandblock protocol employs the Ethereum blockchain and its technologies to make sure malicious actions are avoided and or prevented. It also ensures the rewards of every participant in the system.
Instead of businesses and customers extracting value from their relationships at the expense of money/time/each other. Sandblock has opened a platform for them to rather benefit from the relationships built so far. It enhances the customers’ experience and the Loyalty Program systems.
PARTNERS
ADVANTAGES OF SANDBLOCK
- Transparency with all parties involved
- Customers confidentiality is enhanced
- It necessarily exempts third parties
- Reduced costs
- Steady flow of feedback
- Beneficial to both businesses and customers
Process of customer satisfaction
CUSTOMER FEEDBACK
This entails a collation of customers rating (5-stars), comments, results from a specific set of actions or the results of a survey at a targeted set of customers. Our Satisfaction protocol propels merchants to carry out surveys over customers’ satisfaction, and then reward them for their engagement/feedback. Merchants are liable to set the terms for a customer’s feedback and a minimum reward thereof.
SATISFACTION MEASUREMENTS
• Staff feedback
• Analysis of customer claims
• Analysis of digital supports (internet & social media)
• Analysis of lost customers
• Customer surveys
• Mystery shoppers, engaged to access the quality of gods and services
THE SANDBLOCK CROWDSALE DETAILS
Sandblock will be creating their own cryptocurrency called Satisfaction Token (SAT) during a crowdsale or Token Generation Event (TGE) which will take place between first and second quarter of 2018. The sandblock token called Satisfaction Token will be created on the Ethereum blockchain using Smart Contracts in accord with the ERC20 standard. The crowdsale maximum cap is $8M (US Dollars) which may slightly vary depending on the value of each accepted currencies at the end of the crowdsale.
TOKEN SALE
Start date: April 25, 2018 2:00 PM CET
End date: May 16, 2018 2:00 PM CET
Payments in: ETH, BTC Bank card
Token price: 1 ETH = 3000 SAT (+tier bonus)
Maximum cap: $8, 000, 000
Minimum transaction amount: Ether (0.05 ETH), Bitcoin (0.01 BTC), Bank card (50 USD)
Tokens for sale: 19 500 000 SAT
Token Distribution: Within 3 days after the sale ends
Exchange listing: Within 2 weeks after the sale ends
SATISFACTION TOKEN & BRANDED TOKENS
On the Ethereum blockchain, Satisfaction Token (SAT) is an ERC20 tradable cryptocurrency. It will be created at crowdsale. Following our Satisfaction protocol, all tokens created by merchants are known as Branded tokens, and partner merchants get to pick a name for their currency.
SANDBLOCK TOKEN ALLOCATION
Crowdsale: 50%
Partners incentive: 30%
Team and Advisors: 12%
Bounty Campaigns: 8%
There is a total of Satisfaction Tokens with 50% of them (27, 500, 000) for sale during the Token Generation Event. All unsold tokens during each phase of the Token Generation Event will be burnt after the event ends. At the end of the crowdsale, the maximum supply of Satisfaction Tokens will be fixed and immutable.
SANDBLOCK FUNDS USAGE
Marketing and Communication – 50%
Development- 17%
Sales & partnerships – 13%
Legal & Compliance – 8%
Operating costs – 12%
ROADMAP
2017 - Q3
• PROJECT CREATION - The SANDBLOCK project is initiated and the eight core team members join the adventure to build a decentralized consortium of merchants and customers.
• TECHNICAL RESEARCH - Technical research of feasibility on the potential blockchains (public and private). The first technical architecture is created using the best candidate, the public Ethereum blockchain and its Smart contracts.
2017 - Q4
• WHITEPAPER - The second and third revisions of the whitepaper is published and shared with the community. A bounty program starts to help the Sandblock project reach a broader audience.
• PARTNERSHIPS - We begin taking interest notice from merchants, retailers, brands and various service providers.
• PROTOCOL PRIVATE ALPHA - Development of the Merchant Token contracts, consortium protocol and loyalty protocol. Contracts are deployed on the Ethereum Ropsten test network for internal/private testing.
• APPLICATION - Mockup and design of the customer application focusing on a user friendly experience for all kind of consumers (including non-crypto friendly users).
2018 - Q1
• PUBLIC CROWDSALE - The Sandblock project runs a public crowdsale to emit the Satisfaction Tokens and create the liquidity for the future merchant partners.
• PROTOCOL PRIVATE ALPHA - Audit of the first implementations of the Satisfaction protocol. Development of the feedback protocol. Contracts are deployed on the Ethereum Ropsten test network for internal/private testing.
• APPLICATION - Development of the mobile application on iOS and Android. The first version includes the account and wallet setup, cryptocurrency payment using ETH, Merchant Tokens/loyalty programs management and merchant private feedback.
• MERCHANT DASHBOARD - Development of the web dashboard dedicated to Merchants in order to help them integrate cryptocurrency payments, create, manage and configure their Merchant Tokens and its features.
2018 - Q2
• Partnerships - 500+ shops - SAT crowdsale finished and token distributed, SAT becomes tradable on exchanges. Partnership with 500+ points of sale and early adopters (brands, merchants, payment providers). Constitution of the merchant’s pilot group.
• Protocol - public beta - Audit of the first public implementation of the Satisfaction protocol. Contracts are deployed on the Ethereum Ropsten test network for public beta testing.
• Application - public beta - Release of the first version of the public application on the iOS appstore and the Android playstore using the protocol in beta phase on the test network.
• Dashboard - private beta - Tests of the Merchant dashboard begin with the merchant’s pilot group.
2018 - Q3
• Consortium - 2k+ shops - First public merchant offer is release, target 2k+ online and physical points of sale from merchants partners using the Satisfaction protocol.
• Protocol – release - The first version of the protocol is released on the Ethereum main net. Pilot merchants programs are migrated from the test net to the main net.
• Application - release 1.0 - Release of the first version of the public application on the iOS appstore and the Android playstore using the protocol on the Ethereum main net.
• Dashboard - release 1.0 - Release the first version of the public dashboard open to registration for merchants and brands.
2018 - Q4
• Consortium - 10k+ shops - Intensify merchants acquisition, target 10k+ online and physical points of sale from merchant’s partners using the Satisfaction protocol.
• Protocol - Development and implementation of the advanced feedback protocol and the CSR protocol to help merchants engage more their customers through feedback and donations.
• Application - release 1.1 - Development and implementation of the Marketplace to barter Merchant Tokens directly within the application.
• Dashboard - release 1.1 - Upgrade of the merchant dashboard to handle automatic token generation and Smart Contracts deployment. Implement the new protocol features for merchants.
THE SANDBLOCK TEAM
Sarah-Diane Eck – Business & Marketing
Jeremy Grenier – Engineering Lead
Emmanuel Juliot – UX/UI Designer
Clement Andre-Micolon – Engineer & Copywriter
Matthieu hocquart – Software Engineer
Alexandre Tuchmunntz – Finance & Business Dev
ADVISORS
Simon cocking – Marketing Advisor
Guy Corem – Strategy Advisor
Harold Kim – Financial Advisor
Jean-baptiste Soufon – Legal Advisor
CONCLUSION
Sandblock’s ultimate goal is that you’re satisfied as a trader or a customer, getting the best benefits possible. Thanks for your interest and I hope this piece guides you into making the right decisions and increasing your wallets.
Website: https://sandblock.io/
Whitepaper: https://sandblock.io/whitepaper?utm_source=bt_bounty&utm_medium=bitcointalk&utm_campaign=whitepaper
Twitter: https://twitter.com/sandblock_io
Telegram: https://sandblock.io/telegram
Medium: https://medium.com/sandblock
Facebook: https://www.facebook.com/Sandblock.io
Reddit: https://www.reddit.com/r/Sandblock_io
Newsletter: http://eepurl.com/c67Yfv
Authored by: Tszone
Bitcointalk org: https://bitcointalk.org/index.php?action=profile;u=1742409
Wallet: 0x684c9d1c004AB2023E1d3ae9aEb902B514B703d1
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