RE: I lost $1300 in JAXX wallet!

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I lost $1300 in JAXX wallet!

in cryptocurrency •  7 years ago 

Hey, I just found this post.
I also have issue with jaxx, recently my jaxx wallet was “updated” and I lost all my cryptos- ETH and BTC that I bought through exchange. When I initially created my jaxx/chrome extension, I was not prompted to save back up phrase, so I didn’t, but I did create a pin.
Now jaxx support’s telling me that I lost all my cryptos because I can’t restore my initial wallet without a backup phrase..
I have all the ETH and BTC addresses that I send my funds to form crypto exchange and I see them on blockexplorer.com.
Do you think I can still get access to my funds?
Thanks.

cryptocurrency
7 years ago by

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      ·  7 years ago 

    Without the 12 word phrase, I am afraid you are out of luck. The PIN is just an extra layer of security, but the 12 word phrase is crucial.

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        ·  7 years ago 

      That's what jaxx's support’s telling me. Thanks anyway.

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