It sounds like something went wrong with your registration. Could you do the fallback method on the account with the EOS which is showing improper registration ? There are some tutorials on how to do this with MEW.
RE: EOS Toolkit - Account Balance!
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EOS Toolkit - Account Balance!
Good morning@gentlebot sir..
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Yes, It sounds like something went wrong with your registration @robciv. Have a look at EOS Cafes fall back registration tool - https://steemit.com/eos/@eoscafe/eos-fallback-registration-how-to-get-eos-keys-if-you-did-not-register
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