Last Tuesday I decided to buy some Ethers and, after search some crypto currency sites I decided to register on CEX.IO and buy a small amount (around 200$) of Ethers.
All looks good and they was really good at taking my money, charge the spread and show the Ethers on my CEX.IO wallet. The problems started when I try to move the ethers to another wallet out of their scope...
They simply lost my ethers... I wrote more than 10 support tickets asking where the hell my ethers are. The official answer is that the ethereum net is working bad and is not their fault.
WTF!! The ethers are not in my wallet, they provide me a transaction hash of the withdrawal... so far I know if there is a transaction hash is because the transaction has reached the Ethereum net, and as a blockchain networks this transaction is trustable and permanent, but when I try to find it on Etherscan web it simply doesn't exists.
This is a FAKE transaction, so they are commiting fraud! I'm absolutely dissapointed and I'm thinking on make a report to local authorities.
I'm really interested in BlockChain as developer. Minig or FX trade is not on my scope, what I really found promising is Smart Contracts and new age distributed applications. To deploy the contracts to the blockchain I need some ethers to pay the gas. Nevertheless my recent experience with tis people of CEX.IO are making me think twice about the trustability of blockchain... you are a trustable as the less trustable part of your process and CEX.IO are cheating people
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Dear jjnieto,
Thank you for your post.
Please be informed that there were issues with ETH transactions due to the extremely high congestion of ETH network and its memory pool was heavily loaded. But as soon as the network load reduced, all the transactions were successfully processed and all the customers received their crypto funds.
Thus, the issue was from the side of the blockchain. It is absolutely excluded that we were trying to scam you or support some fake transactions. CEX.IO is a legal licensed company.
Kindly let us know, if your issue was resolved as well and you received your ETH funds.
In case you need any assistance, please feel free to contact our Customer Support team via the next channels:
https://support.cex.io/hc/en-us/requests/new - Help Centre
https://www.facebook.com/CEX.IO - Facebook
https://twitter.com/cex_io - Twitter
We are happy to assist you 24/7.
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