Genesis Mining Hacked | Fact or Fiction?

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So for most of us who are Genesis Mining customers, we've had a lack of payment for the last 6 days. Initially, they reported they had a website problem and were working to resolve the problem. Today via a public release on twitter and on their web page, they've labeled this 'website problem' and informed us of a hack. Genesis needs to improve their way of communicating with customers, they should have sent this type of information via email and not twitter.