Following the success of our 2020 Futures Report, we returned to the industry 12 months on to regauge its sentiments towards five key disruptive technologies: blockchain, internet of things (IoT), virtual/augmented reality (VR/AR), artificial intelligence/machine learning (AI/ML) and edge computing.
Due to the broad scope of opportunity in AI/ML, this year we broke the technology into three business-critical use cases: strategic automation, personalisation and responsible gambling.
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