Help needed my sister's account got hacked.

in hive-175254 •  4 years ago 

Hello everyone how are you all hope so everyone is well and good so friends i have already made an post yesterday but haven't got any positive response till yet.

So let me explain what has happened yesterday when i was looking at my sister's wallet so i saw that someone has anonymously transferred few steems from her account i contacted her and found that it was not her who did that and also we were unable to login into her account as her passwords got changed and it was showing wrong password so instantly i started the process of recovery of my stolen account and today morning i got the mail to recover it. I clicked on the link and followed all the process but was not able to succeed in it and after all that i got this reply.

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I am not getting what to do now as it's my sister's account and we both are quite worried regarding it hope so it get resolved soon so making this post so that may be it get into notice of someone and it gets solved.

Will like to tag @crypto.piotr @steemitblog @steemcurator01 so that if there is something which they can help will be of great use.

Thanks friends have a great day ahead.

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I think you can proceed with the recovery option.

I imagine that your mail is also compromised, I hope you can recover your account, have you tried the master key, I think it is possible to use one of the keys to generate a new pdf,