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In the quality management system, criteria must be defined for the management of preventive actions derived from the detection of findings evidenced in the quality management system, in such a way that their possible causes are identified, analyzed and eliminated.
Preventive actions are a means used in organizations working under quality standards to resolve potential nonconformities in a methodical manner. Preventive actions are taken to prevent problems from occurring.
Certain criteria can be evaluated to determine whether a potential nonconformity requires preventive action to be taken:
- Observations identified in an audit or audit;
- Evidence of trends that may lead to non-compliance with quality objectives;
- Potential nonconformities presented in management review reports.
A finding may be classified as a potential source of nonconformity, leading to the implementation of preventive actions. The quality manager and the process manager integrate and designate a work team to define an action plan with the activities to be carried out, specifying those responsible, estimated and actual date of compliance, in order to reduce the probability of occurrence in the case of potential sources of nonconformities or take advantage of the opportunity for improvement.
The person in charge of the process follows up the implementation of the action plan and the quality manager verifies its effectiveness with objective evidence.
To conclude, I could say that in most organizations, they do not give due importance to taking preventive actions, often preferring to wait for major problems to appear, instead of investing time and resources in preventing the appearance of nonconformities, putting at risk the success of the company.
I hope the information I have presented here is useful to you, I would like to know your comments about it...thanks for reading!
Hello, Friend @yossaeluz.
I find the aspects you raise very revealing, although you did it in a rather abstract way.
That is, you are talking to us about avoiding disagreements, but I would like to hear a concrete example of some cases of lack of compliance that could arise in the work environment.
What are those acts that could be avoided if these Guidelines for the management of preventive actions were taken?
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Hello @juanmolina Preventive actions are taken to potential nonconformities, i.e. problems that could occur if actions are not taken, the potential or actual nonconformities arise from a breach of a requirement established in a standard on which the quality management system is based, it can also be a law, or a requirement of a customer ... I hope I have clarified your concern, maybe later I will touch the subject again in a more explicit way ...greetings!
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Greetings friend, thanks for responding.
I imagine you mean the rules and procedures manual. As you should know, these manuals have a legal character within the organizational structure.
And yes, when the established procedures are not complied with, it is even possible that a reprimand and even dismissal procedure will be started, which could even lead to judicial sanctions.
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