Totally urgent

I've been working in the similar industry / environment for about a decade now. Generally, I know how people differentiate within the organization.

We have 2 different type of people in the company in general. I'm just going to call one type of them are like myself, who go out meeting people, and need to possess good communication skill, build rapport with potential business partners and finally to entertain existing customers to keep them happy.

However, there's the other type of people, who is sitting in the office and do their office work. I'm not complaining, and I know they're hardworking. Sometimes, when the client complaint to us, the sales people, the front liner, wanting something fast, we just can't say no because we believe customer who is paying, has always some sort of rights to demand.

So I have this opportunity being chased for an important document. We all know, these days everything goes electronic. In the event of emergency, our client can go online and file a claim or even get the hospital to engage the claim department, they do not need the paper document regardless. However, we all know there's always some client who prefer to see something, so we've got a several requests from the same client, barging into the head office and got the higher ranking officers all worked up and give pressure to the backroom people to rush the document for the client.

And, finally when I received the document, I'm just glad I did not straightaway pass it to the client. When I look at the packaging, there's a line of word on the wrap staying "Totally urgent".

Trust me, if you're the client who receive the little package with that word on, I'm sure the entire company will be getting a huge lawsuit.

Source from Pixabay

Sometimes, people just doesn't give a flying fudge about human communication anymore.