HOLD ME is a service created to bridge the gap between customers and desired companies that provide services for them. This gap is in the form of an inadequate attention to details regarding a client's problem, as companies usually have traffic loads from other customers, which makes it difficult to provide a feedback to each person's request in the same tone and attention. The company claims that every customer wants to be treated in a special way. No one wants to be treated as a queue number. We live in an era where everything is personalized, and customer service is no different. Consumers want to feel important to the company.
In addition, the "Global Market for Live Chat Software 2016-2020" says that the main factor that can hinder the growth of the market is the growing demand for web self-service. Web self-service allows customers and employees to use the enterprise website without having to interact with a company representative. Enterprises deploy chatbot software because it facilitates self-service through automatic analysis, and the search for new content eliminates the need for any special skills or dedicated resources to respond to customer requests.
None of the above technologies has yet created the Live Chat Intelligence Intelligence software on the Blockchain network. The HoldMe system is unique in the world. The company is the first who makes software for the chat, using artificial intelligence, working from the network Blockchain.
In every business that includes a website or an online service, customers or potential customers usually have complaints or questions that are forwarded to customer support. In most cases, these customer support agents have their own cymbals filled with other requests from other customers from different regions. Encountering such problems can lead to:
- Lack of proper attention to customer complaint due to fatigue caused by heavy traffic coming from customers
- Reducing the number of potential / existing customers due to the impatience caused by the long waiting call queue for problems with very easy solutions.
99% of companies offer a way to get support for the client, as they want, without worrying about what customers think and how they like to communicate with the company.
Consumers should play "repeat and repeat" game just because they communicate with the company in different ways.
Companies view customers as numbers of cases, while they want to feel recognized and taken care of.
There is no proper and transparent bonus system that helps all parties not only receive bonuses, but also convert them into real money.
HoldMe has come up with a solution system for these problems, which accepts and processes each customer equally and simultaneously. Since this is an automated system, it remembers where you left off on your conversation, and gives answers that are personalized to your problem, so that a customer feels special and provides an opportunity to make money. A new system of interactive communication with artificial intelligence is called HOLD ME.
Website: https://ico.holdme.io/
White Paper: https://ico.holdme.io/docs/HOLDME_Whitepaper-v1.1.pdf
Author: https://bitcointalk.org/index.php?action=profile;u=980049