My name is Ryan and I'm usually your first line of support when you submit a ticket to Bittrex support. I joined the Bittrex team over two years ago. I had previously coded and maintained the exchange CryptoALTeX, but the work load was too much and the Bittrex team asked me to join their team as the first line of support for customers. Currently I typically get the first touch on all customer support tickets and escalate to Richie if it's something that requires a more hands on approach with the system.
Personal Life
A little about me. I'm 34 years old, married and have two daughters and a child of unknown sex in the oven right now. I enjoy spending time in the mountains, biking, hiking, fishing, camping, etc. I also enjoy gaming (CS:GO mostly) and playing guitar in whatever bits of free time I can find. I have been a hobbyist with computers since my early teenage years.
Career
My love of computers has allowed me to develop a broad base of skills and apply them to information security. In 2009 I received a master's degree in Information Assurance from Norwich University and formally started my information security career path. Currently I am an information security analyst for a very large photo storage company and have previously worked in the payment card industry as a principal security engineer.
The view
I leave you with a picture from the camping trip I did this past weekend. 10 miles of hiking to get to this gem of a lake that is absolutely loaded with trout.
Fake! where's your steemit sign! :) J/K, this is the real Ryan that most of you who email [email protected] interact with.
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Fake? why is this fake?
Founder and alot of whales vote this, i dont think they would like to do that if this actualy was fake?
You jellous? I think this is 100% real on the proof of the big whales who vote it :)
HelloRayan, welcome onboard this great project :)
Hope you enjoy your stay over here mate :)
I like Bittrex, so keep up the good work ;)
-Regards
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Turn that sarcasm detector up a bit.
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we wouldave known already if it was a fake
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Looks like this is a FAKE bill who doesn't recognise real Ryan
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@bittrex-ryan
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Fakeeeeeeeeeeeeeeeeeeeeeeeeee...
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welcome :)
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by popular demand.
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You should paint Steemit on verification paper :/
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Told you guys, this was real ;)
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To the moon with the article... nice to see the face behind :) Welcome !
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Hi, I apologize for writing here, but I need help checking my bittrex account. He still did not validate my documents. my ticket 367933
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Hey Ryan I’m in a huge situation where I deposited NXT to BITTREX and forgot add the message! It’s a lot of money and with the ignis drop it’s even more. I’m reaching out here in hopes of a faster response regarding my issue as the air drop is 3 days away! Thanks man! #860153 if this can get resolved it will be a fantastic Christmas thanks!
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welcome to steem! :)
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Welcome aboard and thanks for your sharing, namaste :)
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How dare you, Ryan?! You know that the Steemit community only believes people who hold up white rectangular sheets of paper!
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Did you catch any? Trout that is?
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Yup, my first time catching them using flys. The lake is packed with fish. Water is crystal clear. I can't wait to go back :)
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@bittrex-ryan @bittrex Hello I've been trying to update my email address for a few weeks now, please see the information below that I sent to Bittrex support for REQUEST #80710
To update my email I was told i needed to provide the information below,
Thank you, below is the information you require to prove ownership of my account under [email protected], an email I do not have access to anymore, once verified please update my email to [email protected]
View my account balances at this link https://drive.google.com/open?id=0BwhPQN7dswc8T2tVMnNBNHo1cXM
06/06/2017 04:35:58 PM 06/06/2017 04:34:38 PM BTC-SYS Limit Sell 0.00007398 2955.44960884 2955.44960884 0.00007397 0.21809755
05/29/2017 08:45:22 PM 05/29/2017 08:44:09 PM BTC-SYS Limit Buy 0.00004923 45.53203534 45.53203534 0.00004922 -0.00224714
05/29/2017 08:42:38 PM 05/29/2017 08:42:38 PM BTC-SYS Limit Buy 0.00005000 2909.91757350 2909.91757350 0.00004922 -0.14361337
05/29/2017 07:15:36 PM 05/29/2017 07:07:24 PM BTC-XRP Limit Sell 0.00010192 1433.14048208 1433.14048208 0.00010191 0.14570052
05/28/2017 06:02:54 PM 05/28/2017 06:02:54 PM BTC-XRP Limit Buy 0.00010714 1433.14048208 1433.14048208 0.00010702 -0.15377249
View my transactions at this link https://drive.google.com/open?id=0BwhPQN7dswc8d0hKcHpxOGlVZjg
https://drive.google.com/open?id=0BwhPQN7dswc8RG1oRDJJTEdqRVE
Other I've used may have used are 107.77.200.154 and 2602:306:8bb7:2330:5191:fcd4:2c8a:fce5
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Oh, wow, it's the Ryan from Bittrex! I had formed a picture of you in my head, and you are nothing like it. Haha! Welcome to Steemit.
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I've been a big fan of bittrex (and it's story) for years now. Keep up the awesome job that you guys do in support of the crypto community!
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Hi @bittrex-ryan without your exchanger I would be lost!
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Thank you for giving me this opportunity to bittrex. I'm happy :)
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Welcome aboard. Paradoxically, your job is the one where ideally we'd never have to rely on since the best indicator of quality service is the lack of need for support :)
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Please tell me why Bittrex is not responding to a communication from a user whose 15 BTC were stolen when you allowed the hacker to gain access by using the password reset feature (to email) and then to withdraw immediately after changing the password and on IP addresses that had never been used by this customer.
Bitfinex immediately locked his account when the hacker tried to do the same there.
You guys' security procedures appear to be totally whacko.
Please respond as I am encouraging him to take you to small claims court if you don't.
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0:02 login notification email arrives - attacker deletes it
0:04 withdraw email arrives for 8+ BTC - attacker clicks the confirmation link and deletes the email
0:10 I send an email to Bittrex requesting immediate account lockdown
0:13 withdraw email arrives for 6+ BTC - attacker clicks the confirmation link and deletes the email
0:16 Bittrex replies and says they have locked the account, but the funds are gone, nothing to be done
attacker deletes that email too
all emails were found in the Trashcan folder
the IP address he used was from Luxemburgh lol, and the IP is reported for hacking and spamming previously as I googled it.. I have only ever logged in from ***** (other country)
We are contacting:
http://www.lacsn.org/practice-areas/consumer-rights-project/small-claims-court
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Dude! Your not Asian looking! :-)
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If I had a mug like Richie's I'd make sure no camera would ever get a picture.
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nu? https://steemit.com/steem/@sigmajin/bittrex-on-steem-blockchain-last-update-87-minutes-ago
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Glad to see who I'm bothering when contacting support, lol. Thanks for a great job.
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Yay so awesome to have you here and keep up the great work! I'm sure ETHc is quite fun right now :P
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I can't wait for bittrex-trex :P
Hehe, welcome to Steemit Ryan! Enjoy your time here. :)
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Oh great i have another reason to complain anything everything right now cus i can imagine how your face look like when we complain every liltle thing to annoy you , :p . jk mate , welcome to steemit !
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welcome Ryan I am sure you have helped me in the past when i have deposited a coin wrong or something like that.
I hate when people bag Bittrex just for not having as much volume as polo without actually ever using your exchange.
I will keep using you guys because of the service you all provide is top notch.
good luck in the future.
also looks like a fun place to ride in the photo .
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Always found the service at Bittrex to be 1st class, even when on times the fault has been mine. I should have seen the warning signs at Cryptsy, who had the worst support known to mankind.
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wow, fantastic relationship also invite you to a fun adventure ...
https://steemit.com/travel/@rkpl/africa-after-the-gambia-our-adventure-of-life
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How dare you! Don't put your unborn children into ovens! It's irresponsible parenting, slow cooker is much better.
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Glad to have a face and a little personal touch to the person that's helping us out. In history customer service has been improving but people is always demanding more and more from them as I think it's what happened in your past job.
But I can assuredly say that by introducing yourself it's not only going to make Bittrex have a good image but also we'll be considerate next time we're exchanging emails with you, the one who probably always gets the blame and the sh*t from angry customers haha!
Here's my upvote, even though it doesn't count much :)
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Welcome Ryan! Thanks for supporting Steemit on your exchange early in the game! :)
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👍😆 ur welcome, nice place the last pict
https://steemit.com/introduceyourself/@meteor78/steemit-into-my-book-diary
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It's cool to see people in the crypto community getting socially involved here. Welcome Ryan!
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Awesome! Glad you are with us and welcome! What am I saying lol, I just joined too!
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@bittrex-ryan im glad that you are here. I have question about the process of bittrex. I open an acct at bittrex few days ago because of steemit and already transferred 1SBD to it funny :). My question is how can I transfer that 1sbd to usd? Do I need to convert it to bitcoin first? If theres no ned to convert to bitcoin what platform or wallet should I use to have it converted to usd?
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At this time you'll need to convert it to bitcoin first. Hopefully soon you'll be able to take it to USD using the site.
I'm working on a series of videos that will show new steemit users how to deposit and trade coins on the exchange. Hopefully the tutorial videos will be useful.
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@bittrex-ryan I know now how to convert SBD in bittrex to Bitcoin but I have problem transferring my bitcoin to my wallet. What wallet can you recommend? By the way I'm from the Philippines.
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Can you show me how to convert SBD to Bitcoin? Im sorry, Im a newbie.
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Hi Ryan,
I have a friend i put her on to bittrex.. but she seems to be having a hard time to withdraw bitcoins.... because of verification .. and she did everything they asked.. it's been a month now and she hasn't been helped... can you look into her account and view her details...
her email is. [email protected]
please keep updated just want help her out while she's still new to cryptos.
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Hello Ryan
Did i annoy you if i ask you to help me to manual validate my identification on BITTREX?
My Ticket number is: 513397
My Name is: Jean-Pierre MOURALIS
I would like an Enhanced account
Thanks
Jp
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.
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@bittrex-ryan, any news on when the Profit/Loss script will be available to users?
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thank you @bittrex-ryan for helping me solve the problem, i forget to write steem memo while transfer my steem dolar to bittrex, that s first time i used steem, and this guy help me solve the problem.
Right know i am know how to properly transfer and retransfer steem or steem dolar, Basically from experience it only need 5-10 minutes our steem/sbd will arrive on the destination.
Welcome to Steemit
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Welcome @bittrex-ryan!
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Hola @bittrex-ryan!
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Hola @bittrex-ryan!
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Glad to have you here!
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Thanks for joining, and telling is about yourself whilw giving us a chance to meet one of the people from behind the scense.
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Glad to have you!
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Great pictures
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Welcome to SteemIT!
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Why my account is disabled without any explanation! It's not fair!
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Are you still here in Steemit?
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Hi Ryan, I need support in Bittrex, are you still active on steemit?
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Welcoem to steem, and a belated thanks for past help!
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Hi, I apologize for writing here, but I need help checking my bittrex account. He still did not validate my documents. my ticket 367933
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Cool intro. where is that lake at by the way?
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It's called Emerald Lake in the Weminuche Wilderness of Southwest Colorado.
http://www.fs.usda.gov/recarea/sanjuan/recreation/fishing/recarea/?recid=42894&actid=42
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Hello and welcome to steemit Ryan! nice to have here!
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Can you please help me with ticket 645633
I am stuck now for more then 2 weeks not getting my xem funded to my bittrex account.
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sport is life
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hello !
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Hi Bittrex-Ryan! Good to see you are on Steem. Since we are in "introduceyourself", please allow me to introduce Ictasq-Joris :-)
Just as you I am also an IT security consultant (in Belgium).
Now that we have met, I would like to ask you a little favour ;-)
I have a bittrex ticket that is open for a while, and I am getting a little worried. Would you mind dropping an eye at it please?
#933369
Thank you, and greetings from Belgium,
Joris
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Congratulations @bittrex-ryan! You received a personal award!
You can view your badges on your Steem Board and compare to others on the Steem Ranking
Vote for @Steemitboard as a witness to get one more award and increased upvotes!
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why is some guys calling you fake
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bittrex is great! welcome
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welcome @bittrex-ryan
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Hi... Ryan
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introduceyoursef
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Nice to meet you Ryan, welcome to steemit!
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cool
welcome to steemit @bittrex-ryan
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Hi Ryan, I need your age for statistics (https://steemit.com/introduceyourself/@lukmarcus/mega-statistics-and-analysis-for-top-50-most-popular-steemit-introductions-introduceyourself), I found out it's 34, is it truth?
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You are highly welcome to steem what a nice introduction.
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