A call centre or call center is a centralized office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information enquiries from consumers. Outbound call centres are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.
A call centre has an open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations.
I think Call Centre will be the best jobs and business organization all over the world with 5-10 years. Each and every person will join this sector. It is easy and IT related jobs. At present everything depends on IT. No one can move one inches without IT. We use
everything which all related to this IT. Call Centre is one of them.
That's why I start a Call Centre Business, Many people are hungry for this jobs.
I have a call center named "LevinTel Ltd." ( www.levintelltd.com )
I founded LevinTel Ltd. in 2016 as a domestic & international call center. Since establishing LevinTel Ltd., we have enabled call centers to improve their productivity and customer satisfaction by implementing custom strategies and solutions. We have helped contact centers implement strategies and increase productivity to grow revenue by streamlining management and by enhancing overall customer/client satisfaction.
Why We Created My Own Call Center ?
In the early days, we outsourced to a number of many call centers, but we created our own call center to service our clients and meet the high standards we set for ourselves. Due to the overwhelming demands of our clients, LevinTel Ltd. established its first international contact center in 2017.
Expertise in Onshore/Offshore Call Center Management
We continue to explore new markets to strategically establish new international contact centers to serve our clients effectively. Our expertise in onshore and offshore call center management has enabled us to seamlessly position our call centers to the benefit of our clients, from a service and uptime standpoint as well as an economical one.
Experience the LevinTel Ltd. Difference
To learn more about what sets LevinTel Ltd. apart from other international call centers, we invite you to contact us today for your free no-obligation consultation with an experienced project manager.
Explore how our hybrid solution can help your business expand and succeed.
Our Mission, Vision & Values:
MISSION STATEMENT
To provide our clients with a lower cost near-shore solution that delivers a talented workforce with top quality service and outstanding customer satisfaction.
VISION
LevinTel Ltd. strives on a daily basis to be the world’s best value based Call Center for Companies seeking a near-shore solution. Being the world’s best means providing exceptional call center value with highly skilled agents and outstanding customer satisfaction.
We chase perfection on a daily basis in order to achieve excellence in our core business functions.
VALUES
• Quality: Customer Satisfaction
• Growth: Agent Development
• Collaboration: Effective Communication
• Responsibility: Continuous Process Improvement
Our Services:
Inbound Services:
Account Status
Order Taking
Product Inquiry
Credit & Billing Problems
Trouble shooting
Technical Support
Outbound Services:
Lead Generation
Market Research
Appointment Scheduling
Customer Feedback
Debt Collection
Billing Reminder
Promotional Tele Calling
Back-Office & Other Services:
Mystery Shopping
Data Entry
Photo Editing
E-mail and Chat Support
Virtual Assistant
Market Survey!
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Ok i will :)
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do people still call each other ? Interesting
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