What businesses want from all their employees – from the head of the board to
the lowliest shelf-stacker – is:
● contribution – the willingness to give that bit extra, to make a difference
● cultural fit – an appreciation of the aims and values of the organization, to
care about what they care about
● motivation – energy, drive and ambition on behalf of oneself, the team and
the organization as a whole
● engagement – a willingness to take on responsibility, to meet people,
problems and opportunities more than half way
These are the things that make businesses successful. They ensure that organizations grow and thrive and that everybody stays employed.
Why are they so important? Because an organization where everyone moves
in the same direction will move faster and more easily than one where people
pull in different directions or stand still. Shared values matter because when
everyone agrees that customer service, for example, is a highly placed value and
every employee genuinely brings that value into every aspect of the business,
they are fundamentally more successful than a business that just pays lip service to the concept.
Few businesses have been as successful as Apple Inc. Steve Jobs, its late
CEO, said: ‘Find people who are competent and really bright, but more importantly, find people who care about exactly the same things you care about.’
More and more employers are following his way of thinking, which means they
look for personal qualities in their staff that guarantee they’ll deliver these
requirements. You can train people to do specific tasks – what you can’t train
them to do is be enthusiastic, proactive, innovative and to really, really care
about what they do.
Look at it this way: the world is changing fast and it’s more than possible that
the job you end up doing in a few years’ time doesn’t even exist right now. It
could use technology that isn’t on the market currently, offer a service that no
one knows they need today, employ a job or career structure unimaginable at
the moment.
There is only a small chance that you will have the exact technical skills set to
match a job that doesn’t yet exist! You will almost certainly need to re-train to
learn new specific skills at least once, and probably more often, in the course of
your career. Fortunately, skills can be taught and people can be trained.
What won’t change is the need businesses have for individuals with the motivation to undertake re-training, the engagement to appreciate new ways of
doing things, the drive to make a contribution and the cultural fit to see where
it’s all going and support everyone getting there. Companies who employ people like these will be dynamic, fast and flexible and respond well to change.
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