American Express Virtual Customer Care Professional Jobs
Company: Amex
Job Responsibilities: Virtual Customer Care Professional
Salary: $15 per hour
Location: Remote US
Our colleagues are continuously redefining what's possible, whether it's boosting our clients' financial confidence to move forward, bringing commerce to new heights, or encouraging people to experience the world - and we're pleased to back each other every step of the way.
Responsibilities:
Follow our Customer First concept to provide exceptional service on inbound calls in a fast-paced, structured customer care environment.
Consult with card members to understand their needs and develop unique solutions for each customer, reinforcing card membership perks and offering appropriate product offers that increase customer engagement and result in demonstrable value for our card members.
Improve critical selling skills such as creating rapport, recognising customer needs, overcoming objections, and closing deals on a regular basis.
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