Huh? Fancy restaurant? McDonalds? You may be are being sarcastic. I am pretty sure I’m not gonna take my wife on a date to a fine dining restaurant that has a touch screen. Fine dining restaurant servers are trained in Wine, up selling liquor etc. McDonalds cashiers are trained in smiling and taking orders, and 9 out of 10 times they get the smiling part wrong. So I’ll be fine with the interaction when the drop the food at my table, and I say thank you.
RE: McDonalds Automation
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McDonalds Automation
I'm just saying the rollout of touch screens will start at McDonald's, and could make it's way to some restaurants. Hopefully the food industry doesn't go overboard.
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Chili’s has done it also, they still have waiters but if you go you can order and pay with a little iPad looking thing at the table. I just think the people who prefer a certain level of service will avoid those restaurants, and a person who doesn’t care will frequent other restaurants. I don’t think it’s a matter of “going overboard”, it’s a way to control costs, while still providing a product people want. Automation is not necessarily bad, if the services provided get better. If people value the human interaction, that is a service demanded. So if they got rid of cashiers, and only had a few food deliverers, wouldn’t that allow for a much friendlier interaction? The person is less stress, a huge line does not force them to rush you through your order, and they can drop your food to you with a smile, and maybe ask if they can get you anything.
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