The temperature reaches 43 degrees. The city is flooded with fury. At that time Delivery Boy came to deliver the goods. When he is going with the baggage, he is visibly fallen down. The buyer could not stand still after seeing the picture. Then he brought the Inhuman picture to the public. The person named Sourav Trivedi's Post goes to viral on social media.
Sourav Trivia's Facebook Post
Dear Bigbasket, Please see these pictures and think if this is the way one should treat it's employees? Even the animals shouldn't be treated like this. 5 days back, this delivery person came to my place. He came via bike carrying this huge bag, the temperature outside was around 43 degrees and the guy was literally bending forward due to the heavy weight of the order he was carrying on his back. He was sweating severely.
He told me that his income is based on the number of order he delivers in a day and company is not concerned about their plight. Be it scortching heat, rain, storm or whatever, the company pays him only on the basis of total orders delivered and does not provide any assistance to improve their convenience for the same.
Despite being a market leader and one of the most customer centric organization, it was highly unexpected to see your treatment towards your employees. You guys should be dealt with strong action under law. Friends please share it as much as possible.Facebook Post Link
In response to the post, Bigbasket wrote on this Post
We greatly appreciate your concern, we’re also on same thoughts .We are constantly working on the designs and are piloting in few cities, with new system we are confident that the load of our delivery person will reduce significantly, as the box would be mounted on the bike and the crates will be replaced with bags, where the products will be carried. Very soon the process will be implemented across all the cities. Attaching picture for reference. Comment Link
Sourav's protest was not futile. The first organization asked him about the identity of the employee. But Saurav Babu refused to give it. Because the employer can put pressure on the worker. About 58000 people share this Facebook post. As a result, these inhuman images spread quickly. After this situation, it was informed on behalf of the organization that special bags or baskets are being arranged by the company. Which can easily be carried away by the motorbike. As a result, they do not have to bear the burden of stuffing them on the back. According to the BigBasket, the efforts are being made to start this system in all cities.
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