Thanks for taking the time to comment, and you're right we all need to know how to communicate with one another effectively and how to diffuse conflicts before they escalate. I am glad I was introduced to the concept of non-violent communication a while back from watching skill shares such as the one mentioned in my post. I think it would be a worthwhile venture to start up local skill shares such as this because it would help others to understand how our communications can be improved thusly improving our relationships with others.