Tech Support Horror Stories Part 2: Dr. Ken

We begin this tale back when I first started tech

In fact, I had just gotten off my 4 weeks of training, for shared hosting. I was very excited to show the customers we had how knowledgeable I was ( or rather thought, I was. ) I had just came out of being a line cook prior to this, so my people skills, were..... not up to par, so to speak. ( Warning fair amount of vulgar language ahead )

Example of my vocabulary:

This was one major worry for me.

I had never had to deal with many people besides, the back of the kitchen at multiples of restaurants. My language was so bad, I literally had to train myself not to curse at every chance I got. This was a very difficult challenge. This is a key moment in this story. As, we had some customer interaction during our training, but not enough to prepare us for over the top customers.

First shift:

I punch in and set my phone to accept calls

I'm sitting there for a good ten minutes or so and BRRR BRRR my phone starts going off. I'm pretty excited to answer it, and start helping people, leaving a life of cussing behind.

"Thank you for calling support, my name is Shadoe, how may I assist you today?

Remember how I said I had to relearn how to speak?

"Uh, okay sir, is that a dot com? Or is that your username?"

Dr.Ken: I AM DOCTOR KEN, YOU PULL MY FUCKING ACCOUNT UP RIGHT NOW, OR GET ME YOUR MANAGER.

( I struggle for a bit, holding back every single urge to just unleash a flurry of curse words back, but I fight it and get his account pulled up ).

We finally get to the point where it's in the final stages of finishing up. I've concluded at this point "Dr."Ken is extremely drunk, it's nearly 5 A.M. at this point, and he wants to keep his domain name. There is a $10 charge to do so. I explain this to him, in which he unleashes more hell upon me.

"LET ME TALK TO YOUR FUCKING MANAGER"
"Sir, it is nearly 5 A.M. there aren't any here yet"
"WHAT IS YOUR NAME? LAST NAME TOO?"
"Shadoe, and I will not give you my last name.

It's at this point he's telling me I'm to be reported

I don't really care. I knew the calls were recorded, he had been a dick, and I had been a smart ass. I wasn't even sure if he was even really a doctor. I simply did not give a shit. He abruptly hangs up, and I'm left feeling like:

An hour later, the phone rings

For my coworker who sat next to me. Guess who it is. Dr. Ken and he wants to file a complaint against, 'Shadoe 'Don't Know How to Do His Fucking Job'. I suppose that was one of the most glorious moments that day. He literally gave me a last name. I left an impression on him that he probably forgot when he sobered up. All in all it was a stupid experience, that hardened my strength against belligerence.

Hope you all enjoyed the read! Stay tuned for more, coming soon!
Part 1