November 14th 2017 Bitmain email.

Dear Khaled,

Thanks for your consultation!
We sincerely apology again for the inconvenience. Meanwhile, we would like to send a 30 USD coupon to your Bitmain account as the compensation.
Please let us know if you have additional questions or concerns.

Best regards,
Sarah
Bitmain

Btw bitmain took 0.095 BTC additional per miner for fast shipping.
As of today that translates to $1900 approximately which i paid so that i would have them shipped to me within 17 days including custom clearance.