In this blog I have discussed on the most awaited feature that is included in the new version of IOS 10. In the earlier version of the Apple there was no provision for the developers to communicate with that of their Users. It was inevitable for the developers to respond or to justify their problems so that customers will also become clear about the same.
Hence to deal with the above problem that raises in the iPhone App Development Industry. Apple comes up with the new launch of IOS version 10. In order to enhance the usability & functionality of the App, Apple finally listened to the developers’ voice so that they can easily communicate with their customers.
Several suggestions are being provided by the Apple for the developers to let them know that how they can respond on the reviews that are given by the Customers. Go through the enlisted suggestions that are described as follows:
1. To communicate use the precise tone
The response of the developer will be considered best only if it becomes succinct and clearly focus on the customer’s feedback. You have to communicate in the manner of your product or brand or services using the language that your target audience can understand with no trouble and appreciate. In case, if more than a one person in your company responding the customer reviews of your app then you have to maintain the tone of communication.
2. Facility of the Filtration
Under app -> Activity -> Rating and Reviews on iTunes Connect developer can reply or respond the reviews. In order to comprehend the new markets they can even use filters to find reviews of users.
3. Go through the Review Process
It goes through the review process before any developer’s review is being posted on the app store.
4. Live interaction with your users for review
It becomes very simple for developers to ask users to review or rate an app with the use of actively SKStoreReviewController API without any interaction with the App Store. It benefits developers to save the reviews and ratings from their large target audience.
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