HGS IS HIRING FOR INTERNATIONAL VOICE PROCESS – EXCELLENT SALARY HURRY

From 0 to 5 year(s) of experience

₹ 3,00,000 - 7,00,000 P.A.

Bangalore/Bengaluru

Job Description

Roles and Responsibilities

Job Description:

HGS is Hiring for International Voice Process for Bangalore’s TOP Most MNC

Education – Graduates & Undergraduates (Freshers and Experience)

Contract Duration is 6 months only
Shift time - Mandatory working in Night Shift (US Shift)
Work From Office
Fully Vaccinated

Salary:

Fresher's - 25K (CTC per month),
Experienced 06 months to 7 years - 28K upto 60K (CTC per month)
*Note: Hike will be purely based on your last drawn CTC.

Work Locations:

Prestige Technopolis, 1/8, Maregowda Road, Chikku Lakshmaiah Layout, Adugodi, Bengaluru, Karnataka 560029

RGA Tech Park
Sarjapur Main Road, Carmelaram, Hadosiddapura, Chikkakannalli, Bengaluru – 560035

Job description:

Contact Centre Operations, Customer support, Inbound and Outbound calls to US based candidates to screen them for client's hiring requirements. Recording outcome of the call-in tool, this is not core recruitment process this involves voice support both inbound and outbound.

Responsibilities:

Make outbound calls to the candidate and motivate them to complete job application.

Schedule/reschedule first day of work for the employees and sharing necessary information.

Review application form and make sure all the details are filled appropriately.

Handle inbound calls and resolve candidate’s queries.

Respond to candidate’s queries over email/text.

Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage

Provide excellent experience to the candidates.

Maintaining a quality score of 90% and above throughout.

Escalate issues and seek advice when faced with complex issues/problems

Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls

Participate in Team building activities

Ensure and maintain the security and confidentiality of client data

Ensure Customer Satisfaction

Working days - Rotational work week” (Should be flexible to work for 6 day a week as per business requirement)

Note: Candidates should be Flexible to switch activities and roles internally within process and within the deal/project

Levels:
Level 13 – 0 to 6 months Experience
Level 12 – 1 Year to 3 Years’ Experience
Level 11 - 3 Year to 7 Years’ Experience

Cab: Yes (Two Way) 35 Km radius FREE
Working Days: 5 Days
Shift: Rotational
Experience: 0 to 7 Years

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Required Skillet:

Excellent Verbal and Written in English Communication Skills
Ready to Work in Rotational Shift
Work from Office

Contact HR, interested candidates send your resumes to:

Mohini – 8296935080 [email protected]
Pooja – 8073411079 [email protected]
Janani – 7676172578 [email protected]

               Apply