Standing up for myself when the store screwed up, and juggling fiber projects. Happy #NeedleworkMonday :)

in needleworkmonday •  7 years ago  (edited)

Nearly all my young adult life I was notorious for avoiding confrontation. The type of person who would go ahead and eat the wrong food, or cold food, that was brought to me in a restaurant, just to avoid telling the server that there was a problem. Considering I spent almost 4 years total in customer service and I didn't get mad when people came to me with complaints, I'm not sure why I was so scared to complain myself.

Then I met the Husband, and after cringing through multiple episodes of his flagging down a server and boldly announcing "These fries are cold," he began to rub off on me. I think my first major breakthrough was when on a rare ladies' night out, I was served a well done (and dry) steak instead of the medium one I'd requested. The thought of wasting that kind of money on something I wasn't going to enjoy spurred me to actually say something. This wasn't $2 fries, so dang it, if I'm going to really splurge, it better not be cooked to death, right?


Project 1: baby quilts!!

To quit rambling, I survived being a complaining customer, and now I'm somewhat better at it, which is a good thing because the Joann Fabric at the nearest bigger city to us nearly screwed me over on the price of a certain fabric, through their mistake. I'm only recouping the material costs on these quilts (as a favor to the friend who is buying them from me, for expecting Navy mamas at her command) so I can't afford to go over a certain price per yard. I'd love to get fabric from the quilt shop instead, but that would blow her budget, so Joann it is.

Here are the two quilts I made for her before:
BF20F100-4DE9-41E9-A09D-B81A127F6F65.jpeg
The yellow chevrons were much more pale than I anticipated, so my goal this time around is to match the yellows better

When she recently requested another 2 quilts, with the same general design and colors--and one of them needs to be done before June!--I was dismayed to discover that I couldn't get the dark blue star-printed fabric anymore. After extensive and agonizing online fabric shopping, I settled on the marbled navy/royal blue cotton with the little gold stars, second from the left in this stack:

13.jpg

It was a much higher price per yard than I'd normally pay, but luckily it was on sale for 40% off, and I got another 10% off for doing the "order online, pickup in store" thing on Joann's website, so I ordered it, along with yet more navy blue flannel ;) That was on Wednesday night. On Thursday afternoon I got a call: "I'm sorry, but I just sold the last of that fabric earlier today. We are completely out." DANG!! I was beyond bummed. Now I'd have to start all over and what the heck fabric was I going to use now that would still fill the requirements? "Go ahead and cancel the order," I told the woman, "and I'll figure something else out when I come to the store tomorrow."

Guess what? I walked into that store Friday morning and within about 10 seconds of approaching the fabric section I beheld: the fabric that was supposedly all sold out. Within a few minutes I'd found a second bolt of it. And the 40% off sale had ended!! So I took them to the cutting counter, pulled up the cancelled order on my phone showing the price I would have paid originally with the two discounts, and uttered the words "I'm really ticked off about this right now" to a store employee for the first time in my life.

After some civil discussion of the incident, she agreed to honor the price I was originally going to pay. YIPPEE!! I get all ridiculously proud of myself when I successfully speak up :))) Also, I think that the gray star-printed flannel will make a perfect backing for these quilts, since "a STAR is born" fits the shooting-star theme. Now I have to get cracking on cutting them out....


Project 2: A custom placemat order

I had a customer order one of my "made to order" placemats this week! Then she messaged me her phone number and we had a lovely chat to discuss details. After I texted her photos of all the fabric I have on hand, that I thought she might like best, she liked so many of them that she ordered 3 more placemats! WOW! And she wants one of them monogrammed, so for the first time I'll get to use the embroidery machine on an Etsy order! So I have to get cracking on that too, haha...

14.jpg
I have these all sewed together now and quilted to the backing...just have to do the binding! Then it'll be one down, 3 to go!


Project 3: Sort-of trivets

15.jpg

I was disappointed to discover through field-testing that my experimental trivets aren't thick enough to withstand the high heat of a pan from the oven. So, while they're failures as potholders, they can at least handle a plate from the microwave or a cold drink sitting on them, plus they're decorative. I went ahead and listed them in my Etsy shop with that disclaimer :) Guess I'll need to invest in the specialty heat-deflecting fabric if I'm going to make more of these.

11.jpg


Project 4: The egg apron!

How many of you have done this: "I need to use up yarn, so I'll make X with it." Toward the end of making X, you think, "I'd like some different colors to decorate this with" and so you go and buy more yarn? I'm so guilty...

12.jpg

Yep, I used up two whole skeins of brown yarn, only to go and buy the blue and gold (facepalm). They're so beautifully soft!! I still need to assemble the completed apron pieces...this project has been put on the back burner because I got the quilt and placemat orders literally the day after buying the new yarn, but I'll still take it to town and work on it on the days that I take the kids to school. Hopefully that way I'll putter my way to completing it sooner than later.

Typing that out makes me feel a bit overwhelmed...so I'm off to clean my house and get busy in the sewing room. Happy #needleworkmonday to all and I'm looking forward to checking out all y'alls projects later this evening!

Authors get paid when people like you upvote their post.
If you enjoyed what you read here, create your account today and start earning FREE STEEM!
Sort Order:  

Wow..I love all the colours you use in your projects! Everything looks so bright and lively. I'm really looking forward to seeing your egg apron..although I would probably still manage to break some. The last time I put an egg in my pocket was a big mistake. I now use a basket...but I still am interested in your apron. 😀

Thank you! Hopefully tomorrow I'll get some more progress done on it, since I'll be driving the kids to school!

Oh my goodness you sound so like me. I very rarely complain it embarrasses me so much. It sounds like you are really moving forward with all your quilting projects - that's awesome. My neighbour quilts and it just blows my mind at how they come together so nicely.

Embarrassment is a good word for it. Even now that I'm able to say something I still get flustered!

Awesome to hear about your success in speaking up for yourself! I think, too often kind-hearted people like us tend to not want to offend, but that does not mean you have to accept poor service. Good on you, and I wish you a wonderful 2018!


source

Agreed! I've finally come to realize that if I'm paying, I don't have to pay for poor service, like you said...and if the other person gets offended that's their problem :)

I can totally relate to not speaking up. It is something I am slowly having to learn in adulthood too.

What nice projects! I love the quilts. Is certainly better to be busy than bored.

Thank you! I'll absolutely take being busy. It means my shop is picking up :)

(you hear an engine rev and horn honk)
MEEP! MEEP!
(the window on the humvee rolls down to reveal a warm smiling face)
"Hello! I'm @shadow3scalpel and with the help of my protege, @chairborne, we are actively assisting veterans, retirees and active servicemen and women here on Steemit. We feel it is our 'duty' to support each other. Any questions or comments you may have, simply respond to this comment, thank you!"
(the window rolls up and the engine roars as it drives to the next person on the list)
Comment by @killerwhale. This is a opt-in bot.

Confrontation makes me cry. Like literal tears streaming down my face. For no good reason! Which frustrates me and I cry more. However, crying or not, I'd like to think I would have said something as well! Anger spurs us on more than being inconvenienced.
Also, those quilts are adorable. So are the other projects. You're really getting your money's worth out of that machine!

Oh gosh, my biggest cringeworthy moments in my short military career involved EXACTLY this:

Confrontation makes me cry. Like literal tears streaming down my face. For no good reason! Which frustrates me and I cry more.

I still do that, too!! I've just gotten in the last few years to where it doesn't happen as easily or often as it used to, and generally not with strangers. I finally had to tell the Husband "if we're disagreeing and I start crying, ignore it!"

ahh go girl!!! i can relate with you. also very happy for your project. all the best

Thank you very much! :)

Wow, your projects look fantastic!! I love the colors on your placemats, and it is a shame about those potholders, cause they are just as cute as can be!

Good job sticking up for yourself and getting that good pricing. I know how hard that is. No one wants to be the complainer, (ok, some people DO, but I think most dont...) but if something's not right, its okay to ask them to make it right! ♥

Thank you! Haha yes, I do think there are a handful of folks who enjoy causing drama! But my experience has been that many tend to be more apologetic about it :) I'm just glad they were willing to make it right without being difficult about it!

Glad you field tested those hot pads! Too bad they are not going to work as oven pads, but they are pretty.
Good for you for standing up to Joanne! Those quilts are going to be great!

Thank you! I'm glad it occurred to me to actually test them out!😳

Yea for custom orders! I love the fabric on that placemats!! So bright and beautiful!! Thanks for sharing those. There is some batting that has reflective material in it for potholders and such. I used it before to make potholders for my family one Christmas. And then my MIL used hers and it caught on fire. So there you go. ;) Love the stuff you're making. The baby quilts are adorable. Glad you went to Joann and helped them see that they do in fact have the fabric you're wanting! So frustrating!!

I busted out laughing at your MIL's potholder catching on fire!!! Oh my gosh! Did she get burned? Did her pan of food end up flung across the kitchen? I never thought about a kitchen fire from a potholder 😂

I appreciate your compliments on my stuff as well! :)

No, she didn't get burned. I don't remember what happened. She may have microwaved it. Or she may have used it to get something out of the oven and it just ignited. I forget but she still had it hanging up like a treasure whenever we went to visit. Even with a big burned hole in it. Ha!

That's funny!! It makes sense that it caught fire if she microwaved it.

wow !!!! you just have a huge amount of work !!!! I really like your blankets with the stars and I'm glad that you have new orders.

Thank you, I appreciate that! :)

I am a shy sort of person @mtnmeadowmomma... I have got upset at some shop owners' attitudes in the past and, as a result, I do not return ... I admire you for standing up for fairness 😊

Oh I've definitely done that, too. There's a line as far as customer service goes and if a rude shop owner crosses it I just quietly take my business elsewhere. Thanks! :)

What a time you've had! I feel you about speaking up! The first few times I did it were kinda stressful but you're right, it feels good to do it and be successful! Good on you!

You're place mats are so pretty. I would never had tried those fabrics together but they work!!

Thank you! They do work somehow! :) I have so much fun plotting out the "mismatches" and there's more thought that goes into it than you'd believe from looking at it!

Actually, I believe you....I think it takes a talented eye, such as yours, to make it work!

My oh my you are one busy lady!! Congratulations on all of your custom orders, how exciting! I love that you make your projects full of bright and cheerful colors, they are always so eye catching!!

Good for you for speaking up at JoAnn and standing your ground. I’m so glad you went in the next day and found your fabric. I’m really glad they honored the discount for you. The main reason I shop at fabric and craft stores is for the great discounts and coupons.

That was a good idea for you to change the description on Etsy and give the idea of grabbing a plate from the microwave or putting a cold drink on them. Hopefully you will find what you need to make them successful pot holders. Either way they are beautiful and will brighten someone’s home.

I’m guilty of it, I always start with my scrap yarn and then get bored with it and head out to buy new yarn lol! That’s so funny how us crafters do a lot of similar things! 😄 Thanks so much for sharing this week~

Thank you as always for the sweet and thoughtful comment! I started to read your "how does she do it" post the other day and got interrupted--and I truly am going to go read it RIGHT NOW because I'm beyond amazed at how indefatigable you are at #needleworkmonday🤗

Absolutely!!! 💕

Awww thank you!! It really is special to me and I want to make sure everyone feels welcome and has a good time. I try not to miss any posts because I enjoy reading them ;)

The yellow/blue quilts are wonderful!!!! I cannot express how much I love them, especially the eggshell colour with the soft yellow is such a good match and I love that they are subtly different but nevertheless have the same style: beautiful.
And the complaining... I had to laugh. My mother is a little bit like your husband I think. She is very frank with her opinion and often this helps her to get what she wants. I am normally not a shy person but complaining - ugh. I find this more than unpleasant. So, I applaud you to your intervention in the fabric shop, because you overcome your feelings and fought for your right (and you won :-DDD).
And with the yarn... yarn buying is simply such a joy, that even the smallest reason justifies it (or so I tell myself) I think I am not only a cookie monster but also a yarn monster: yaaaaarrrnnnn!!!!

I'm glad you like the soft yellow on those quilts! It's silly to have the doubt about that still bug me long after the recipients got the quilts and loved them😆 but it does anyway! I had to back every chevron piece with white muslin to keep the seam allowances from showing, because the fabric was so thin. That's the main reason I didn't want to use it again this time around.

Now I laughed at your description of your mother getting what she wants by being frank with her opinion. That does describe the Husband perfectly as well. I've been amazed at some of the things he's pulled off as far as discounts by being outspoken!

You made everything so pretty and colorful!
I also found that speaking up when the fault is not ours is a good thing.

Thank you so much! I appreciate that! :)

I'm glad that you stood your ground concerning the supposedly sold out fabric. Tolerating such a poor oversight on their part could make them loose their customers and now you pointing it out will make them careful next time. You also got it at the discounted price way to go! I am an advocate of speaking up respectfully and boldly. Not only does it change situations for the better but it gives me a sense of fulfillment knowing I spoke up for something better. If your kids were there they would be proud of you☺
Also , may the orders keep coming!! I like your knack for improvisation, I'm positive she'll like your choice of fabrics in the end.

Thanks, and you're exactly right! Stores need to know when they mess stuff up like this, so they don't lose customers over it!

Wow I love the blankets. One day I will teach myself to quilt but not yet as I’m enjoying my crafts I already know for now.

Well done on the standing up for yourself it does take guts but when you successfully defend yourself to someone it feels wonderful.

I really do love your quilts. Xx

Thank you very much! I appreciate that! :)