A chatbot is a program that is designed to mimic human conversations. Users communicate with these tools through a chat interface or voice, just as they would a conversation with another person. Chatbots explain the words of a person and finally respond as a pre-set answer. Customers do not have to wait for their feedback as the chatbot will respond immediately. It will increase both customer satisfaction and their trust level for the website.
Why chatbot is essential for your website:
Chatbots are now a significant part of any website. If a user asks a question for information, but the website moderator responds too late, they will lose interest in that site.
So to increase customer engagement and their level of trust, the importance of chatbots is undeniable.
Let’s take a look some advantage of chatbots software:
- Improve the quality of customer service.
- Always available for customer support.
- Increase customer engagement.
- Tracking and monitoring customer data.
- Better lead generation.
- Save customer service costs.
- Higher customer satisfaction.
- Cut down the human error.
Key features of live chatbot software:
- Chat monitoring.
- Visitor tracking.
- Chat rating.
- Operator monitoring.
- Mobile optimization.
- Chat routing.
- Offline form.
- Queue times.
- Canned responses.
- Smart triggers.
Info more details: PHP chatbot for website