Poloniex No Support ,No Contact ,No answers

in poloniex •  7 years ago  (edited)

poloniex not answer to my tickets in support!
I deposited money into the poloniex site and accidentally frozen my account.
I sent Polonix customer service messages and did not answer to me.
I've been waiting for 14 days and my account is frozen without response.
I sent personal documents to Level 2 verification
But the account is still pending verification.

please help me.
Erez

poloniex bitcoin money cryptocurrency help
7 years ago by

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      ·  7 years ago 

    Don't worry my friend...
    I had to wait more than 2 months to them deposit 2 ETC of mine.
    That is why I use Bittrex and Cryptopia.

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        ·  7 years ago 

      hello
      Why so long?

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          ·  7 years ago 

        I don't know... But that is the deault time of them.
        That's why I change of exchange

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            ·  7 years ago 

          Cryptopia and Bittrex is good support and fast withdrawal and deposit?

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              ·  7 years ago 

            yeap!

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                ·  7 years ago 

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                  ·  7 years ago 

                my name is erez
                i have a poloniex account, i deposit bitcoin to my poloniex account. I accidentally frozen my account, waiting for customer service for three weeks and no answer. I sent identification documents to (LEVEL 2) but the status is "pending verification" and there is no customer service response. I'm very disappointed and sad, I can not do anything in this situation. this is my tickets in poloniex support center: #386902, #418284, #428596.
                please help me and share it.
                Thank you
                Erez

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