Really, @alien.nation, expressing too much of our empathy towards the other people will be disastrous, when such people don't understand how to handle the situation and express themselves more politely. We don't have to create unnecessary worry, fear, or anxiety, for ourselves, when there is no real or contingent reason behind this. I mean, this kind of situation may bring about negative effects, emotions, or consequences.
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In counselling situations, the people who have a personal problem will require a little emphatic feeling or relationship with a positively-oriented and adjusted fellow, who must be in the position to help them to change into a better condition of life, when they speak out the negative thoughts which they are experiencing and disregarding. I mean that, the counsellor will have to empathise and feel the condition of guilt which a client experienced, most importantly, during their professional relationship in Counselling Psychology.
I agree with you that, we don't have to express too much of emphatic feeling to the others, as this will distort the perception of an actual situation, and bring a negative consequence to the relationship.
Empathy should never be used without our consideration.