quality service and customer service

Today I bring you this topic, quality service and customer care, in these times of pandemic the most important thing is how we maintain our sales, how we can continue to provide service in our businesses, right now the world is going through a collapse in the economies which are seen affected by the covi19, what we must do to at least maintain our portfolio of satisfied clients without having to compromise the quality of our services or products. Let's start by knowing what customer data we have, evaluating the plans to follow, evaluating if our products or services apply to delivery, pickup, letting ourselves know that we comply with biosafety standards, in order to create confidence in our clients, to maintain the portfolio we can offer loyalty plans, we can also offer promotions that could be when buying a fixed amount from us, you will receive a discount for future purchases, they could give away a product or service at no cost, create a wuaaaa effect that the client feels that it was rewarded for your loyalty, we can create a campaign that we choose a day of the week in which we can offer 2x1 depending on the case, the idea is to be creative, in this example I will give it so that you have an idea, we have a hamburger but in our area There are many hamburger vendors, what should we do to make ours more popular? The answer is to make a difference to be different as we are different with good customer service, good service, a quality product we can also be different in the product an effect the meat could be grilled, square meat, artisan bread , so many things we can do for ourselves and for the client. The client expects quality in the satisfaction of their needs and expectations. ... the biggest challenge for companies is to exceed expectations, thus adding value to both customer service and attention. In this phase of the process, customer care and service are an indissoluble whole.