Tesco

Tesco to axe 1,700 shop-floor jobs in cost-cutting drive that will 'help the customer experience'

By Catherine Chapman For This Is Money
16:57 GMT 22 Jan 2018, updated 17:21 GMT 22 Jan 2018
+3
423
comments
1,700 shop floor jobs are to be axed at Tesco as the chain looks to 'simplify'
900 new roles are to be created with broader remits, according to Tesco
Tesco has cut a third of its jobs since Dave Lewis took over as CEO in 2014
Tesco is to axe 1,700 shop-floor jobs as part of a cost-cutting drive to make the customer experience in its stores 'more helpful'. the supermarket giant revealed today.

Britain's largest retailer said it is looking to 'simplify' its operational structure and said the changes will 'improve efficiency' by removing the roles of people manager, customer experience manager and compliance manager from its bigger stores.

This will give line managers more 'direct accountability' for customer service, Tesco said.

Tesco is to axe 1,700 shop floor jobs as part of a cost-cutting drive to 'simplify' the operational structure at Britain's largest retailer +3
Tesco is to axe 1,700 shop floor jobs as part of a cost-cutting drive to 'simplify' the operational structure at Britain's largest retailer
Matt Davies, head of Tesco UK and Ireland, said: 'These changes remove complexity and will deliver a simpler, more helpful experience for colleagues and customers.

'We recognise these are difficult changes to make but they are necessary to ensure our business remains competitive and set up for the future.

Mr Davies added: 'Our priority now is to support affected colleagues through these changes in any way we can.