Seriously? - No Entry

Customer: "Hi have you got a problem with your Internet?"

Me: "What do you mean?"

Customer: "I cant get on the site from my favourites, it says insecure site."

Me: "Ah that means they either issue their own certificate, or the certificate has expired."

Customer: "Well its not done that before, I only used it the other day!"

Me: "Things change."

Customer: "What do I do?"

Me: "It should say something like get me out of here or continue but not recommended."

Customer: "It says continue not recommended in brackets."

Me: "There you go click on that."

Customer: "You sure its not your servers?"

Me: "No its nothing to do with us, we are not the Internet"

Customer: "We get our Internet from you though?"

Me: "No you access the Internet via us, what you and everyone does on the Internet is not our responsibility."

Customer: "Well I cant be doing with this every day who do I speak to about it?"

Me: "The sites owner?"

Customer: "Surly you should tell them its broken?"

Me: "No we don't use that site as I say it's nothing to do with us."

Customer: "So will this happen every time I go on there?"

Me: "Probably, at least until they sort the certificate out."

Customer: "I cant be doing with this!"

Neither can I.

P.S. I should point out that at the time of originally writing this ISP's [in the UK] were not responsible for what you viewed on the web.

Originally Posted: 10/09/2010

Pete