Seriously? - No VPN

Customer: "Hi there, you had my laptop in last week and now I can't seem to find the VPN?"

Engineer: "OK, that's no problem. Can you go to our website please and download our remote support app."

Customer: "Remote support app?"

Engineer: "Yes, I want to remote to your laptop so that I can have a look and if it is not there set it up for you."

Customer: "Oh, I don't have the laptop with me."

You just can't make this stuff up!

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"Be who you are and say what you feel because those who mind don't matter and those who matter don't mind."}