Caller: "My monitor is dead, we bought it off you, it's a refurb."
Me: "OK, let me find out when and if there's any warranty left on it."
Caller: "OK."
A short while later
Me: "So you bought that in February last year and I'm afraid it came with six months warranty which has now expired. I can do you another one at the same price if you like?"
Caller: "OK. Can I just ask about my mouse?"
Me: "What about it?"
Caller: "It's not working; neither is the keyboard."
Me: "Hang on a moment, I thought you said you had tried the monitor on another machine and it wasn't working? This sounds like a different problem. Is the computer on, can you see any lights?"
Caller: "Well it comes on and goes off."
Me: "Hang on, how do you know the mouse and keyboard are not working if there's no display on the screen? You have tried another monitor on that computer haven't you?"
Caller: "No, would you like me to?"
This is why I could never do 1st line support.
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